Screen Time App Limits keep disappearing

100% same exact problem here! Apple, please fix this glitch! All my kids have to do is push the one more minute option, and boom, 8 hr a day on Instagram just like that. I have reset the app time limits like 20 times now and it is getting very tiresome.

This bug has made parental controls completely useless. Please fix so they work as they are supposed to!

Same here. Approving any time extension request deletes the limits you’ve set up. Obvious bug for more than a year. Hey Apple, did you know you’re giving us more reasons to take your products from our kids?

When is this going to be fixed? still a problem on iOS 17

Can we start a class action against apple for faultly advising functions that don't work?

Same issue here. The screen time settings for the kids are disappearing since upgrading to IOS 16. After some time, often multiple times a day, the settings are gone. The kids love it...;-)

This worked for years without any issues. I´ll open a ticket

I’ve confirmed that this issue is caused by kids pressing “one more minute”. i’ve tested enough to know it’s the exact cause. i’ve just told my kids not to press it and if i see app limits off, i know they did and get less time next time. i’m not a conspiracy theorist typically but there might be something about not wanting to restrict the largest phone user group (teens)

Our kids will grow up by the time Apple cares enough to fix this issue!

Fix this basic problem first before you launch new ios features. Innovative company my foot!

Shame on you Apple!

Same issue on multiple devices. Seems the app limits all disappear if the one more minute feature is used. This has been happening since iOS 16, and has persisted through 16.2.

I’ve tried disabling it entirely and set it up again and again. Along with adding the app limits back. Each time they use the One More Minute option, boom the app limits are gone.

After months of reports and complaints Apple finally admitted that this is a serious bug affecting screen time. Support has informed me that there is an ongoing investigation by the engineers however currently there is not a timescale when it will be fixed. Supposedly the fix will be released alongside the next updates to iOS.

Interesting. I opened a service ticket with apple yesterday and talked to an Apple Support Agent. I was told the screen time settings are always stored in the Family Organizer Roles iCloud Account.

In my case, thats my wife. So I deactivated everything screen time with her account on her device for the kids and configured everything from scratch. Seems to work, but after a couple of minutes, settings are lost again.

So it seems like, if its true what the Apple Agent said, that there is a problem to store the settings permanentely in the family organizer screen time settings and therefore the config is not available on the kids devices.

Will try the one minute more option though. Thanks for the tip!

Complaining here will not help much although it is an Apple owned page. I

opened a ticket via chat and an American tech called me to discuss (of course no resolution). But if you do the same, it goes into their system. You should also leave feedback: Product Feedback - Apple

Since iOS 16.5 i don't have the problem anymore.

That's what i've done:

• I've placed all devices from my family on the table and updated them to the latest iOS, iPadOS and macOS
• Deleted all app limits, so that it looked like default
• Changed the device names to unique names (settings -> general -> info)
• restarted all devices
• reconfigured app limits at one device, waited around 10 minutes and checked if they were correctly transferred to the other devices

Since ive done these steps the app limits are working perfect.

Hello swissschokolade,

Thanks for posting in the Apple Support Communities. We're happy to look into this with you. We understand that you're having issues with Screen Time and app limits. Would you tell us what iOS version you're using? This is in Settings > General > About.

If this issue appeared after a recent update or changes to your device, have you tried deleting your current settings and setting them up again? If not, this is a good place to start working towards fixing this issue.

Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

If you continue to experience issues, contacting Apple Support for additional help may be your best option. You can reach them directly at Get Support.

Best regards.

This issue is ashow stopper. I do not understand why it is not fixed. The only way to fix it is to migrate the whole family to android, sadly.

I'm having the same problem. I have added youtubetv to the block at end of limit list almost daily lately and it keeps dropping off of the list. Sometimes it stays on the list for a day, sometimes I kill the settings app, reopen it and youtubetv is already dropped off the list again. Very frustrating!