macOS Ventura Apple Mail messages are blank / empty

This seems to be an intermittent yet long-lived bug i.e. it keeps coming up version after version. This is currently happening to me on Ventura 13.0.1 and Apple Mail 16.0. I do not see any pending updates. I am not running antivirus or vpn software.

I have done the following:

• turned off all checkboxes on the Preferences > Privacy pane; restarted Mail.

• opened the email in its own window.

• rebuilt the inbox (select inbox, click Mailbox > Rebuild); restarted Mail.

Still can't see the email.

I can see the message body if:

• I open the email in icloud.com

• I forward the email in the desktop client

Things I have not tried yet:

• safe boot

• resetting Apple mail preferences

Reference posts are below; only in one of them has the poster reported back that they got it working (they were running anti-virus software (Avast) but that doesn't apply to me).

Email body not visible on Apple Mail Clie… - Apple Community

https://www.sanebox.com/help/29-apple-mail-emails-are-appearing-blank

Body of email messages appears blank - Apple Community

OS12 Mail message content is blank - Apple Community

Emails in Apple Mail just went blank - Apple Community

Blank Mail body - Apple Community

Email Contents Blank Since Upgrading To M… - Apple Community

icloud mail content invisible in 12.0.1 - Apple Community

Mac mail messages appear blank - Apple Community

Blank email body - Apple Community

Mail Not Working on Your Mac? Here’s How to Fix Any Apple Mail Problem

MacBook Pro 16″, macOS 13.0

Posted on Dec 19, 2022 9:58 AM

Best reply

JJGraphics

Level 1

79 points

Posted on Oct 6, 2023 10:34 AM

Further information:

The update to Sonoma did not resolve this. In fact the Mail and Safari problems got worse after the update, as did a number of other issues which I had been experiencing.

I had previously been advised by Apple Support to carry out an Erase and Install but this did not resolve the problems.

I have been to the Genius Bar today and they have completely reformatted my Mac.

The Genius carried out a lot of tests but no problems were found with the hardware. He said he thought the problems might have been caused by restoring from Time Machine. I'm not convinced but we'll see. I have manually copied the files I need back to the machine and installed only the Apple iWork Apps. I will give it a day or so to see what happens. All the nonsense with the machine and now a second Erase and Install has wasted a great deal of my time. I will not be very patient with my next contact with Apple Support should that be necessary . . .

John

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