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iPhone Hotspot keeps disconnecting

iPhone's made hotspot only works steady with Apple computer. As soon as you use it with any other computer, it keeps randomly disconnecting over and over again. No matter if you keep your screen on or off, phone is in low power mode or not, if you have the latest iPhone or not, etc. It is impossible to do any quality work on your laptop using iPhone's hotspot. It has nothing to do with software updates or anything like that as I am always running the latest version of iOS. I have read on the internet so many threads about this. It is something that Apple just refuses to fix for years. Or does that on purpose.. Whatever the case is - it is absolutely not nice, as it resembles the quality of Apple's products and service. So frustrated and disappointed.....


[Re-Titled by Moderator]

iPhone XS Max

Posted on Feb 23, 2023 7:24 AM

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Question marked as Best reply

Posted on Jun 9, 2023 6:41 AM

Someone mentioned in their replies on here, that this could help:

Settings - Personal Hotspot - Maximise Compatibility.


I was excited, as I thought that just maybe Apple has noticed this issue and provided a solution.

Noot!


This feature has shown up recently as it has never been there before. I have turned it on. Still the same problem persists. Not sure what this feature does in that case. Also this feature can be found on my iPhone Xs Max, however, it is not there for my iPhone SE 2016. So this magic toggle button that does nothing is probably made only for iphones that run the newest soft.


So few of my observations to make the hotspot work a little longer than usual:


1) Restart your phone, before using it as a hotspot;

2) DONT use your phone. (if you receive a message, email, any notification, be strong - do not touch your iphone. As the hotspot will be lost in 9 times out of 10)


These are quite a meaningless suggestions. Meaning - it should Just Work without any "just dont breathe" adjustments. Plus - it does not mean that your hotspot will be steady, it just gives you more chance that it wont turn on 10x in 30mins, but maybe just 5x.


For all who wonder:

1) As hotspot is turned on, it is used instantly and non-stop, so it does not turn off just because there is no activity;

2) You can keep your iphone locked or unlocked - it does not matter. It will turn off anyways.

3) It still works perfect with any Apple computers, laptops.


Imgine running your online store and adding new stuff to your store. Imgine picking out and uploading 70 images to your multiple listings.. Imgine noticing, that while images seem to be loading, your internet has been disconnected. Imgine understanding that your images wont be uploaded when you reconnect, so you have to do it all over again. And imgine this happening several times a day.


If you have stumbled upon this threat and have a similar issue, please spare a minute and press the "me too" button, or even better - write your own comment. Even if it will still say "me too". Hopefully that will gain the required attention from Apple and this issue will be fixed with iPhone69 or something..


If Apple thinks that it is most important that the connection is steady within Apple ecosystem so that customers are forced to buy only Apple products.. I dont know about you, but Id rather sell all my Apple products and buy some universally working gadgets instead.

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147 replies

Dec 14, 2023 7:48 AM in response to Kristaps_6000

Some times itabhas to do with IPv6.

use IPv4 in stead.


for example this horspot problem:


If you cannot connect to TOMTOM Live services, review your APN mobile provider settings, using "Portalmmm.nl" for IPv4 compatibility, especially with carriers like KPN in the Netherlands. If you're using TOMTOM Live services with a Bluetooth connection, ensure your APN settings are configured correctly, as IPv6 settings like "internet" may impede connectivity.

Dec 24, 2023 8:50 AM in response to Kristaps_6000

I'm really annoyed with how things are during vacation times:

You or your buddy get a tourist SIM card, but sharing your data with others (even other iPhone users!) is a pain. The connection just dies the second the host or hotspot's screen turns off. It's like Apple is forcing everyone to buy their own SIM card or carry an extra device just to share Wi-Fi properly. This problem has been around for ages, and it's just stupid and super irritating.

Apple, why make things so uncomfortable for users? Just add a simple switch, or let us pick devices we're okay sharing our data and battery with.

Every time this happens, I think more seriously about switching to an Android phone. Considering how Apple's falling behind its competitors, this idea seems smarter every year.

Jan 19, 2024 7:50 AM in response to Kristaps_6000

UGH.. I've checked & applied all the suggestions (latest IOS update software, etc). I have an iphone 13 + new macbook air - both are less than a year old.

The D-mn thing keeps disconnecting... every 2-3 minutes. I'm only trying to connect apples to apples - no oranges here lol (no android, PC , etc.. pure, 100% brand new apple gear)


I wish I could say this has been my only problem, but I have an issue with Apple the company now. It seems they've lost their core mission of making USER-FRIENDLY DEVICES.


During a recent update, for instance, my alarm was switched from the loudest/most alarming one (which I need in order to wake up) to the default one - which failed to wake me ! Ironically, the next day I sat to meditate & switched phone to "Silent mode" , it let a call come thru - full blast, ring tone & all!! ... So when I needed the phone to alert & awake me, it failed & when I needed it to be quiet - it failed too. Wonderful, this "smart device" has done little more than raise my blood pressure.


There are many more unresolved issues as well. I've contacted Apple help multiple times & have been to the genius bar with no improvements. I've had numerous apple devices without issues, what the heck has happened!?!?


APPLE, PLEASE GET BACK TO WHAT HAS DRAWN MYSELF & MANY OTHERS TO YOUR PRODUCTS - namely that they work, preferably in a user-friendly fashion!

Jan 20, 2024 8:40 PM in response to Kristaps_6000

I have the same issue with disconnection from hotspot. I am using Iphone 15 pro max and the latest version of Macbook Pro. These two devises are not able to keep a connection through hotspot. The issues is hence not only with non-apple products. It normally takes a while, maybe 5-10 minutes for the hotspot connection to be disconnected, but this means that it is impossible to download or stream anything.

Personally, I will go back to Samsung phone, where I had no such problems.

Jan 21, 2024 2:46 AM in response to Kristaps_6000

I have a similar issue. A connected Android tablet breaks the connection every 15 seconds and a Lenovo laptop with Windows 11 is always connected but without Internet. And provide a mistake about being unable to connect to DHСP server. What is awful functionality? This is my first iPhone, before that I used android for 13 years and never had such problems. :(

Jan 30, 2024 5:22 AM in response to CyAn144Hz

I kept my 12 Pro Max on iOS 16, until last week.

With iOS 17.3 the hotspot disconnects every couple of minutes, independent on whether a macOS, Linux or Windoze device is connected.


The person from Spain (reply on page 1) probably offered the best workaround:

If you can, write a tiny script which keeps the hotspot busy.


I don’t think they built this in intentionally, as I didn’t had any issues with iOS 16, but others had this plague.


Maybe just the usual “bad luck with my Apple equipment” issue :)

Feb 3, 2024 11:37 PM in response to Kristaps_6000

Yeah I have to agree with the above statement comment and opinions. It’s truly much more irritating than I can even begin to put into words that every other year since 2010 I have forked out $1000-$1600 to Apple for their recently released top of the line technology that is is said to be a device that holds inside it something so advance and so amazing that it will change the industry forever. And I will say this was true for about half or so of the new iPhones I purchased from Apple. But that all being said, I was still extremely upset when I would connect another device to the new iPhones hotspot network only to find out 2 minutes later, the firmware or file I was downloadig on this secondary device was randomly cut short and caused a download restart all because my new iPhone decided to erruptly stopped it’s hotspot connector it was offering for no apparent reason whatsoever. I truly expected this issue to have been fixed and or a solution to Be issued in one of the 6 different brand new iPhones I purchased. Well over $6500 out of pocket and I can’t get a 8-10 year old hotspot issue fixed on my $1500 smartphone but don’t worry because the new iPhone you got has an updated high quality resolution and frame rated screen so that should be enough to overlook apples laziness right? I think not. And it ****** me off to be quiet honest with you all. I’m not a rich man by anyone’s standards so spending $1200-$1600 on anything is typically a “**** *FF**G NO”. Yet still I did confine myself it would be worth the money spent and over and over again I’m proven wrong in the end. HEY APPLE! please don’t both releasing any new models until you fix the ones you have out already. How about that for some basic common sense and common customer service curiosity

Feb 6, 2024 1:13 AM in response to Kristaps_6000

I have had this problem in the past. This has 100% completely fixed the problem for me. If it doesn't work for you - there is no way I can imagine why. I live in the boonies - way in the boonies - WAY WAY out there. No other internet is an option. Since having an iPhone with a hotspot, I have always had issues maintaining a CONSTANT wifi connection to my Lenovo Laptop running on Windows 10. I tried to toggle switches, reset networks, yada yada. I even tried to tether my phone to my PC with the cord thinking that would help... So, fast forward to my getting a brand new phone when the iPhone 12's hit the scene.


So, anway... here ya go --

I have an iPhone 12 Pro Max. I am still using the iP12PM, every day, and I use the hotspot as my only internet source.

It does not disconnect until I manually do it from my PC's wifi switch, OR from the toggle switch in the phones 'Personal Hotspot' settings folder, OR the shortcut menu's green command button.


I added my phone to my computer as a WIRELESS NETWORK DEVICE! :

---Control Panel\All Control Panel Items\Devices and Printers

---"Add a Device" (top left, directly below the toolbar)

---Bluetooth - ON - for iPhone

---Follow prompt wizard, this will setup your iPhone as a "Bluetooth Access Point".

---Save a shortcut of the 'iPhone' that is now visible in the device list to your desktop for easier access.


When you're ready to use the hotspot, make sure you have the Personal Hotspot toggle ON from the settings menu and your iPhone's bluetooth on.

(You only have to do this the one time if you leave it on all the time, you won't need to even mess with your phone - like as long as it's within bluetooth connection rage, you'll connect every time)


When you want to connect to your hotspot:

---Right click on the device on your desktop, like right click on "so-and-so's iPhone" and the second option should read "Connect Using... >"

Hover this option, and choose "Access Point"


Bam. Now your network connection icon will look like the icon when connected to the internet via an Ethernet connection.

When you right click on the icon and "Open Network & Internet Settings" the network page will show the connection diagram

Your Computer Icon -- BT Connection via Private Network -- Internet Ball.


This will fix the problem. The only other issue that could occur is if maybe you chose the wrong kind of network adapter option when setting up the Access Point via the setup wizard. You can change it to bluetooth access on this same page in settings, by "change adapter options".


Like I've already stated, I got this iPhone 12 Pro Max in the late fall of the year it came out, I set it up to use on my Lenovo Laptop with this method THE SAME DAY I got it and I have never ONCE had the problem of the internet auto-disconnecting since doing so.

If I turn on the hotspot and connect wirelessly instead, I will 100% get booted off over and over.

It does not happen when you do it as an Access Point via Bluetooth. :D


So...

Anyway, happy internet browsing!

Feb 15, 2024 10:22 AM in response to Kristaps_6000

Hi guys .. your pain is mine too . After wasting many hours of testing.. Apple suc ks .. try this

Settings - Personal Hotspot - Maximise Compatibility.

and in your wireless adapter on your computer. Go to properties- configuration- advanced- wireless mode and select IEEE 802.11b/g/n


much more stable and connected faster, albeit at not the fastest wifi speeds… Apple perhaps has perpetually tweak in the future to wireless version 5 or 6 standards

Feb 22, 2024 6:07 AM in response to mfieldhouse

I tried all of the proposed workarounds, including my own tips and nothing works.


Neither compatibility mode nor focus, Bluetooth, USB connection, traffic in the background, etc.


Nothing helps. Currently it’s so bad that the connection is terminated every two to three minutes.


Probably just the usual “bad luck combination” of devices and software.


I am not amused >:-/


——

EDIT: No, disabling auto locking also does nothing.

iPhone Hotspot keeps disconnecting

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