iOS 17 official non-beta release, if I add a new contact as VIP then ALL my inbox mail shows up in the VIP folder, if I remove a contact from VIP, then my entire VIP folder goes empty. There are not any filters like “unread” on when everything disappears. It’s completely repeatable, add one VIP, all mail is VIP, remove one VIP, all VIP mail is gone, etc.
[Re-Titled by Moderator]
iPhone 14 Pro
I deleted the mail app, then reinstalled by going to the App Store and searching for “Mail”, it was second from top. After reinstalling, I went into Settings > Mail > Accounts, and for each of the accounts (I have 10!) I had to go in and flip the switch to “on” for Mail. After that I went into the Mail app, it started downloading all my email again and now I only have VIP in the VIP folder now.
Note: to re-enable iCloud email it’s slightly different… when you tap on it from the list of accounts, it takes you to the Apple ID screen. From there you go to iCloud > iCloud Mail > Use on this iPhone/iPad.
Also: prior to this I tried updating to the latest iOS and I tried removing just my Gmail account as others had suggested. Neither of those fixed the issue for me. Doing it this way reinstalling the mail app kept me from having to set up all my accounts from scratch. You just have to flip the switches back to the on position in the settings page and you’re set!
I just got the new iPhone 15 17.0.3 Saturday and all was good. Woke up today and all email is in VIP, which I really only have a dozen from that 1 VIP email. (iPad is correct).
What's so annoying is support acts like I'm the only person this has happened to. Told me to see what happens overnight 😬
The VIP problem in iOS 17.3 is still happening even after I deleted my Gmail and then put it back in on my iPhone 12.
I sincerely hope Apple gets this fixed soon because it’s really a pain to not have my VIP emails
Are you honestly saying that if you add a new contact as VIP or remove a current contact as VIP, that your VIP folder still works correctly after making a change to the list of contacts that have a VIP destination?
Are you honestly saying that if you add a new contact as VIP or remove a current contact as VIP, that your VIP folder still works correctly after making a change to the list of contacts that have a VIP destination?
Okay I need to update my comment! I didn’t update the VIP list while it was working, so I just removed a VIP contact, and now VIP filter had no mail at all, so it was a temporary fix. Thanks for the question!
Agreed. More specifically, in
my VIP folder I get either none of my VIP emails at all, nor anything else (an empty list) or alternatively, I get every single email in my *entire* inbox regardless of the sender.
Come on Apple folks, filtering has been around since email's inception , its clearly not rocket science. Issuing a major release with such an obvious (and as yet uncorrected) flaw in a basic feature is not a good look.
So frustrating! iPhone 14pm yesterday was fine. Added a new iPad 12.9 pro. Had to u/d os out of box on new iPad. This morning my gmail has no vip in gmail folder on my iPhone or my iPad! iPhone is running 17.0.3 and my iPad is 17.0.3. Apple needs to take this issue seriously! For over a month it seems they have been dragging their heels on a known issue. This is a critical issue that needs to be addressed asap!
I’m updated to iOS 17.1… regular emails aren’t loading into VIP anymore, but all the regular ones that did load before it stopped doing this remain- and there are a lot! I hope I don’t have to manually remove non VIP emails myself.
After 17.1 installation, only new VIP email is showing up in my iOS VIP email folder. The older 23,418 non VIP unread email is still in my VIP folder. Not completely "fixed" yet.
This is not what I want, but an improvement over the bug introduced with iOS 17. The constant flood of new email is now just in my All Inboxes.
I'm still looking for a fix or at least an easy way to remove or mark read 20k "VIP" emails on my phone.
Interesting that iOS and MacOS mail do not share similar VIP email implementations. I'm guessing iOS has some type of backend support for VIP? The VIP email filter/folder on MacOS is super slow. My own Smart Mailbox is much faster than the favorites VIPs.
Is it still working correctly for you? I just tried that, but didn’t fix it on mine.
I didn’t try it and now, after your report, I’m not going to bother.
I have multiple inboxes, so deleting and re-adding is not practical. I hope a fix is coming soon, I haven't seen anything yet.
I have 17.0.2 and it's still broken. Interesting that this did not happen after I upgrade immediately. What caused this was I signed out of iCloud and back in, then my VIP list got messed up.
Seconded, 17.0.3 dues not fix the issue.
This has been driving me nuts for days. Glad I found this thread. Vexing to say this least.
Wish APPLE realized this was a feature people have come to depend on…fix the VIP email problem please
VIP Mail Folder missing on iPhone after iOS 17 Update
