Beats Studio pro 2023 static noice in left ear (with anc)

Same with me. Static noice but with right ear. Notice that right ANC mic is more sensetive than left. Its affects to transparency mode and ANC. Good headphones but this issue so disrespectful

Greetings Avt0bus,

We're glad you tried resetting the Beats, as normally that is a pretty solid step to correct most issues. Make sure you have tried all the recommended settings as advised on this page:

• Sound troubleshooting – Beats headphones and earphones - Apple Support

It offers guidance for various audio issues and how to correct them. If the issue remains after these steps, you may want to reach out to Apple Support directly. You can reach out to them by clicking here: Get Support or over the phone by calling the number that is most local to your region: Contact Apple for support and service - Apple Support.

Kind regards!

Update: Drove an hour to my closest Apple Store, and since they don’t do in-house diagnostics on Beats, they were shipped out to be looked at. Was told 5-7 days to complete the process to assess repair or replacement. Associate confirmed this is a very common issue for this model…

I asked what happens if the presumed replacement is defective again, and the associate said you only get a 90-day warranty (this does not get added to the original warranty period) and you cannot purchase Apple Care to extend the warranty further.

Yesterday I've got my second replacement pair (so it's the third one in a row since Oct 2023) and you know what? just started to hear little random clicks on the left earbud... that's how it starts. First had issues with the right one, second with the left, and now left again.

My plan for now is to replace them as many time as I will have to, until I finally get a working pair, since I can't change the model or get money back. Am I limited by a calendar year of warranty since I bought them? We'll see.

Really annoyed about wasting so much time for this.

Exactly the same issue here. Bought the Beats Studio Pro two days ago at an Apple Store. Problem started with clicks in the left ear, than white noise left, then white noise both sides. Resetting did not improve this. Returned the Beats today for a refund and will wait for the Apple AirPod Max 2.

Mine was replaced after sending it twice. The first time they said they couldn’t reproduce the problem 😒. Then I called them using it and apparently the person in the other side of the call can also feel it, so I asked them to write a note and went back to Best Buy to send it again. They changed it this time. Super annoying because was like two weeks without it just because the technician couldn’t find the problem the first time, apparently didn’t even use them because it was painful at this point.

They probably just gave you a new pair - which will probably only last as long as the first one did.

I have been experiencing similar issues as well. I would say this is the LAST Beats product I will be purchasing... Buy it nice or buy it twice..

I replaced mine after 3 weeks as I thought it was just the unit that was damaged, I received new ones but I still face the same issue, apparently the only solution is to not use transparency or anc but that’s extremely stupid. Does anyone know any solution or adjustment for the left microphone to reduce this incident?

Went through the warranty process, got a replacement pair in the mail and immediately put them on eBay to bypass the chance of going through this issue again. Problem “solved” and no more Beats products in the future.

I have had my Beats Studio Pro headphones for less than a week and I am having the SAME EXACT issues everybody on this thread appears to be having. I started hearing what sounds like static, or almost the sound of the ocean in my left headphone. This is pretty annoying and pretty ridiculous given how much we pay for these. 🤦‍♂️

James Baylock Jr.

Bristol, CT

Update…I sent my headphones through Best Buy, like Apple instructed me. After a week without the headphones I get a message that my equipment was ready, when I go there, the report from Apple is that they couldn’t reproduce the problem. I was furious, they sent them back exactly the same!!!! Worst service ever. Then I call customer service using the headphones and the guy starts telling be that he can barely understand me, when I took the noise protection off, it was clear. Even their own customer service people could notice the problem, but apparently the apple technician doesn’t even know what they are doing. My equipment was purchased in November, this is too soon to be giving so much problems. Then the person on the phone started as usual, looking for ways to blame it on me, like if maybe was my phone, or the noise cancelling had too much around and had to produced that white noise to muffle the noise. I told him I have tried them with different devices and at the moment I was locked in my car alone, plus if is the NC system working, why would it produce the noise only in one ear? Is ridiculous at this point. I went again to best but and sent them again. Second week without them, an almost $300 equipment, that many clients are having the exact same problem, but they act like is isolated and a user error. Apple is trying to get another class action with the way they are treating this.

Exactly what I’ve been telling the technicians. Sounds like subtle white noise, but it has to be at a very high frequency because my ear hurts ridiculously when I use it. One day I used it on zoom and IDK if is the way the zoom audio is, it was tapping in the ear like pulsating tinnitus, took the headphones out and was gone. It was only the left side. How is that we all have similar experience, all the left side and they still act clueless. If you check forums like this for the other products, the different types of AirPods and the beats earbuds, all of them have many clients saying the same thing and all are in the left. Is insane that Apple keeps ignoring it.

There is a workaround. Go to iPhone settings, then select your device if it is connected. It will need to be connected for this to work. Under noise control, select off. This worked for me and others who have had this problem.

This was me as well, but I saw something on the internet saying about the paper on the very outside of the bud sitting on top of the sound system. if you take the rubber protector thing off and somehow remove the paper (probably without irreparably folding it in half like I did) and reattach it somehow, then, as it did for me, the problem should go away. the finer technical points and the overall how of this is somewhat missing, but as a baseline starter which no doubt somebody with more skill and professionalism than me can help with and enhance, it worked for me. 🙂