High Sierra Contacts Truncation Problem Workaround

I was unable to find an active question regarding the High Sierra contacts truncation problem so started a fresh thread for those who may be searching. The problem, as you know, is that data entered in the 'notes' section may be truncated and hidden from view on the Mac after the first few lines. One commonly mentioned workaround is to enter the notes section and hit a return, or backspace, whereupon the rest of your notes appear.


Another workaround I have not seen elsewhere is to use more carriage returns in your notes! If you use lots of short sentences and lots of carriage returns, then lots of data is visible. If however you keep your notes in a continuous paragraph, then you're lucky to see the first two or three lines. On notes with lots of one-sentence paragraphs, I can view over 30 lines of info without resorting to adding CRs or backspaces to see them.


Hope this helps. And Apple, please, get on the ball and fix this bug. We're now up to 10.13.3 and this is still not fixed.


See also:


Addressbook in OS X 10.13. high sierra has such very bad scrolling on a contact, that it makes the notes field contents …


High Sierra Contacts – Is the Notes Section Truncated? – MacMost

Mac mini, OS X Yosemite (10.10.2)

Posted on Jan 26, 2018 6:25 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2018 6:01 PM

Fixed (finally) in 10.13.4 !

23 replies

Feb 10, 2018 9:28 AM in response to skyking744

Yes, the workaround I first saw floated on the internet, and now espoused by Apple Care apparently, was adding a space or a backspace to the notes field. The problem with that: when you look at a note, you DON’T KNOW if there’s more to it or not UNTIL you fiddle with it by adding or deleting. So even in contacts where you may only have 2 lines of data, you’re “testing” it with spaces and backspaces to see if there’s more. Thus most contact notes fields are suspect.


That’s why I’ve gone to adding line breaks. When I open the note, I don’t want to guess if there’s hidden data by messing around with editing. I want to see the data right away. All of it.


Contacts is simply a database. Databases have been available to the Mac since 1984, and databases back then didn’t hide or truncate the data like this. The construction of a simple database has been well-solved for the past 3 decades on the Mac, until High Sierra. I don’t think it’s too much to ask Apple to fix a simple database! One that runs a very important part of many people’s workday. It’s a glaring bug, and for some of us, it messes with our workflow every single day.


Also correct that the bug includes cursor problems that are rather hard to describe, other than to say that the cursor “stops working” after a bit and jumps to places it’s not supposed to be, but is still nonfunctional even in the wrong place. Since I seldom use arrow keys, I’ve not tried them, so thanks for the tip.


(Wow, we’re back to arrow keys. How 1970s.)

Apr 16, 2018 7:55 PM in response to roadside

Thanks so much roadside! I join others who have reported that the truncation problem seems to have been fixed by 10.13.4. I no longer have a problem viewing my lengthy notes in their entirety. Maybe your breadcrumbs did the trick.


Many thanks to you and to other knowledgeable Apple users who are very helpful to those of us who are not so smart. So much to learn, so little time....


Don

Jan 29, 2018 7:52 AM in response to estherbeat

Spontaneously resolved, Estherbeat?? 😮 Wow, you lucky. No such luck here. Truncations all over the place in the Notes field of Contacts under 10.13.3. I'm slowly going through my contacts and putting in loads of carriage returns wherever I had previously made notes in paragraphs, turning my notes into lots of single lines of text.


Footnote: One workaround I read was to widen the Contacts window. This works only occasionally for me, and then only to add a few lines. Most of the time the paragraph-form text in the notes field is still truncated, regardless of full-screen width of the Contacts window. Sadly.

Feb 7, 2018 6:53 PM in response to roadside

Thanks, Roadside. I have the same truncated Contacts notes problem since upgrading to High Sierra. I thought it might just have been my Late 2013 Retina 15 MBP, but today I upgraded my wife's Mid-2015 Retina 15 MBP from Sierra, and it now has the same problem. Before the upgrade, I added a lengthy note to one of her Contacts as a test. After the upgrade to 10.13.3, the note was truncated.


I called Apple Care. The phone rep was very helpful and found what Apple is recommending as a temporary solution:


All you have to do when viewing a truncated note is to type a space in the viewable portion. The rest of your note will magically appear. At least it did for me. No need to "Edit." No need to have multiple line breaks in your note. Just type a space somewhere in the viewable portion. Sadly, you'll have to do this every time you view the same note, but it still saves you from having to go to iCloud to view your entire note.


I also notice the issue reported elsewhere in comments on this discussion: mouse clicks do not seem to move the cursor within your Contacts notes. You might have to use your arrow keys instead.


Hope this helps others.


Don

Mar 22, 2018 10:07 AM in response to roadside

I have had this problem for well over six months. Thank you for your efforts. I remember when Apple was really good. Now they just keep messing with stuff that they should leave alone. They have made it way too complicated. I tell people now that Apple has gotten like Microsoft used to be: big, unwieldy and unresponsive.


The only good news is that the data is still there. I have resorted to going to Icloud and viewing and editing contacts there.


I will try the CR and space tricks. I'll also report to Apple Support.


Kent Dillon

Feb 1, 2018 5:55 PM in response to roadside

I'm on a personal mission to either get this Contacts Notes Field Truncation bug squashed, or to help people work around it. I've slowed down, taken a deep breath, and tried to do a decent job of collecting the other major threads addressing this issue. Look around, maybe you'll find other helpful suggestions. One thing is for sure, this bug is frustrating a lot of people.


https://macmost.com/forum/high-sierra-contacts-is-the-notes-section-truncated.ht ml (article)

https://discussions.apple.com/thread/8158156 (locked)

https://discussions.apple.com/thread/8253002

https://discussions.apple.com/thread/8215439

https://discussions.apple.com/thread/8182853

https://discussions.apple.com/thread/8176919 (locked)

https://discussions.apple.com/thread/6885005 (with a ‘facebook’ fix)

Feb 1, 2018 5:54 PM in response to roadside

Thanks for trying to get some movement on this. This ongoing issue caused me some pain earlier today when I forgot to do the necessary "tricks" to make all of the text appear - and I missed some important information I had entered into a contact's notes field.


For anyone not clear on how this problem presents itself, this video shows a truncated note and what needs to be done in order to "reveal" the hidden text.


https://www.youtube.com/watch?v=65Arjv3ueOE&feature=youtu.be

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High Sierra Contacts Truncation Problem Workaround

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