Apple Music skipping

I use my iPhone a lot for music playback. After upgrading to 11.3, I've started to have problems with glitching and skipping while listening to music. I'm using a iPhone 6S with a new battery installed by Apple a few weeks ago. Playback problems occur when using wired headphones (3.5 analog), the iPhone speaker and also JBL Clip 2 bluetooth speaker. All of the songs I've had skipping problems were downloaded to the phone. I've also had a problem with playing Beats1 on-demand shows. Anyone else having issues?

[Re-Titled by Host]

iPhone 6s, iOS 11.3, new battery

Posted on Mar 30, 2018 4:37 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2018 2:54 PM

Hello leedos,

Thank you for using Apple Support Communities.

I see that after updating to iOS 11.3, you started having issues with music playback, getting "glitching and skipping" when listening on the internal speaker, wired headphones and a Bluetooth speaker. I have several things we can try to resolve the issue, try each of these and test after each suggestion.

First, force quit Music and Restart iPhone. These articles will walk you through these steps if you need a reminder.

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch​

If you are still having the same issue after force quitting Music and restarting the phone, delete and reinstall Music app. This article covers that process:

Delete built-in Apple apps on your iOS 11 device or Apple Watch

And finally, if you are still having the issue, please remove one of the songs that you are having an issue with and then redownload it. Then test to see if you are still having an issue with the playback.

Delete songs and videos from your iCloud Music Library

Best regards.
212 replies

Apr 16, 2018 9:16 PM in response to Maine-040

I did the same – – a full restore. Unfortunately, it was a disaster because of a loop bug in the restore process. After clearing that up, I also had to do a full reset of all my settings. And yes, this is hours of work especially if it doesn’t go smoothly.


With that, I have only used it for two hours of music, but it has been OK so far. I won’t claim victory yet over Apple incompetence until I give it a couple more days. Will report back.

May 19, 2018 1:47 PM in response to leedos

I would like to add my name to the list of people who are having this problem, on a 5th Generation iPad (WiFi only), which I bought new at the Apple Store, running iOS 11.3.1. I notice the glitches most often in the Music app (but then I don't really listen to Spotify or Pandora).


Started happening about a month or two ago (probably with the 11.3 update). It's weirdly reminiscent of when you'd listen to a vinyl record in the '70s and a scratch would cause the needle to repeat the same part of the song over and over again, or skip ahead to a later part of the track -- something you wouldn't expect from 2018 technology.


It's definitely not a flaw in the music file, because if I replay the exact same track after experiencing the problem, the glitches occur at different points in the track, and in some cases, replaying the same track again causes it to play just fine.


It also seems to happen more often when I start playing music in the Music app after having NOT played music on the app for a while. After a while, the problem seems to go away -- most of the time.


It's definitely something Apple needs to look into and fix, sooner than later.

May 30, 2018 2:25 PM in response to YouCanDoBetter

I updated to 11.4 yesterday, and the problem has already happened to me twice today. Of all the temporary fixes offered in this thread, yours has worked the best for me. When the audio cuts out, I just pause and wait for a very faint "click" or "pop," then press play again.


Just to clarify, this faint click or pop can also be heard a few seconds after pausing normally, and sometimes between pressing play and playback actually starting, depending on how long playback has been paused. Seems reasonable to intuit that the sound comes from the driver toggling on or off.

Jul 30, 2018 6:05 PM in response to jeffd55

I am very disappointed by this answer, as both an Apple customer (currently using about five Apple devices for one person) and an Apple shareholder. The right answer is that Apple needs to fix this bug in recent iOS updates, which has similarly impacted my iPhone 5s after updating to iOS 11.4. The music app is currently essentially unusable because it skips and cuts out so much.


I realize that this answer is almost certainly not the fault of Jeff typing it here as reply, and that's frankly what is so concerning to me. It speaks of a problem running up through Apple's customer support organization management, all the way to the highest levels of the company, that an answer like this one is regarded as satisfactory. The right answer is an apology and a promise that Apple is working to fix the bug. But that's unfortunately not the answer that Jeff has been told/trained to provide.

Aug 12, 2018 9:43 PM in response to NEKO62

I hope that these "fixes" - re-installing the iTunes Music player or a hard restart (home and power buttons) - really do resolve these problems fully for joseph and NEKO.


That said, though, I have tried both of these fixes with my iPhone (a 5s) and have found them to work only temporarily. Music playback will function better for a few days, but similar problems will then occur again. The problems are (I think) less severe and persistent than they had been: a simple re-start will then result in music playback working OK for some period of time (perhaps a day or so).


Also, to be very clear to Apple employees who may read this comment, the problem does not at all appear to be the audio files. These issues occur across a wide variety of songs, and the problems don't always occur in the same places within songs. I have verified that sometimes these playback problems occur with songs that I've recently downloaded through iTunes using my Apple Music subscription. In other words, if Apple is claiming that audio files are the problem, then Apple is saying that it provided with me with damaged audio files through Apple Music / iTunes within the past few weeks.


The point from many others in these comments stands. Apple introduced this problem with recent iOS updates. I never had any of these sorts of problems playing back music until a recent iOS update. I think it was sometime after installing iOS 11.4 for me. I have also now occasionally noticed similar problems with my iPad (an iPad Air 2).


Apple needs to acknowledge that it caused this problem, apologize, and fix the bug.

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Apple Music skipping

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