Apple Music skipping

I use my iPhone a lot for music playback. After upgrading to 11.3, I've started to have problems with glitching and skipping while listening to music. I'm using a iPhone 6S with a new battery installed by Apple a few weeks ago. Playback problems occur when using wired headphones (3.5 analog), the iPhone speaker and also JBL Clip 2 bluetooth speaker. All of the songs I've had skipping problems were downloaded to the phone. I've also had a problem with playing Beats1 on-demand shows. Anyone else having issues?

[Re-Titled by Host]

iPhone 6s, iOS 11.3, new battery

Posted on Mar 30, 2018 4:37 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2018 2:54 PM

Hello leedos,

Thank you for using Apple Support Communities.

I see that after updating to iOS 11.3, you started having issues with music playback, getting "glitching and skipping" when listening on the internal speaker, wired headphones and a Bluetooth speaker. I have several things we can try to resolve the issue, try each of these and test after each suggestion.

First, force quit Music and Restart iPhone. These articles will walk you through these steps if you need a reminder.

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch​

If you are still having the same issue after force quitting Music and restarting the phone, delete and reinstall Music app. This article covers that process:

Delete built-in Apple apps on your iOS 11 device or Apple Watch

And finally, if you are still having the issue, please remove one of the songs that you are having an issue with and then redownload it. Then test to see if you are still having an issue with the playback.

Delete songs and videos from your iCloud Music Library

Best regards.
212 replies

Apr 11, 2018 1:26 AM in response to leedos

Confirm! iPhone SE, last update, audio glitching on every first or every second track (first, it's a short pause, then a short period of a track is repeated three or four times (taah-taah-taah-taah, kind of) and them plays on). Thanks god, i haven't updated iPad yet. I'm a drummer and I use apple devices for playbacks when performing with a band. So you can imagine how critical this problem for me is.


Apple, please fix it

Apr 12, 2018 2:44 PM in response to billyboy_one

Thank you, but wouldn't a full restore involve restoring from a backup of the exact same iOS? Theoretically, how would this fix the problem? Also, doing a full restore and re-calibrating settings, passwords etc. is a time-consuming headache.


Since Apple discontinued the iPod, the iPhone IS the iPod now, and music listeners are getting shafted here and forced to jump through hoops to troubleshoot the problem. Apple needs to figure it out and release an iOS update quickly.


Decade long Apple user here, and becoming less and less impressed with this brand with each passing year.

Apr 17, 2018 5:53 PM in response to 3SQ

I regret to report that the "full restore" was only temporarily successful.


On my drive home, heard the momentary music "skip" and then it came back in full force, fully distorted.


Ironically, playing podcasts earlier through the iPhone speaker there were no glitches, pops, or stutters. I was feeling confident this would work.


And maybe the full restore fixes that piece, but those of us using iPhone through apple CarPlay for music are still stuck with this disaster.


This is one of many issues I've had with Apple lately. Sad to see their QC go so downhill. Time to investigate downgrading my ios.

Apr 24, 2018 8:34 AM in response to jeffd55

How long before Apple admit this is a software issue for them to fix? Appx 250 people on this one thread have same issue. Don’t push it on us to restore phones, delete apps etc because it’s clear from this thread that none of that works. Stop hiding, time for honesty and transparency. When is a fix coming?

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Apple Music skipping

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