Apple Music skipping

Same problem here! With every car stereo working on bluetooth or bluetooth music device like my Bose Soundlink mini. Ive tried 3different cars so it is not the car radio but the phone issue.

Another problem is that phone conversations over bluetooth car audio will stretch out the voice like an old tape casset! Happens somewhere along every single phone conversation!! Very very frustrating!

Christ. Four months, ten pages, still no solution!

I'm still having problems, despite multiple software updates (another just the other night), and multiple full-restores and re-syncs. This is inexcusable. I'm also having problems with gapless playback where gapless albums often have an audible "click" between tracks - whereas this is not a problem when playing directing off my Macbook Pro.

As music has sadly become useless to most people and Apple is rumored to be phasing out its iTunes download store in favor of its streaming service, have they just absolutely stopped supporting their own iOS audio-file playback applications and capabilities?

I’m having the same problem on both iPad and iPhone using iTunes and BBC Podcasts And only since updating to 11.3 and then 11.4. It seems to happen at the start of using an app, then it settles down. I agree that the solution should be with Apple!

I cured my issues by changing my headphones - there must have been a loose connection that was triggering all the audio chaos. The phone was less than a year old so I got a new pair under the warranty. I am sure this won't help many others in this post, who have issues with audio not related to headphones, but perhaps there are some like me that this info might be useful to.

I've had this issue for a few months now on my iPhone 5S and it's really driving me insane. At first I thought it was just my crappy older iPhone with no storage, but it's been non-stop for months. Regardless of whether I'm listening to downloaded or streaming music. It happens every time I try to listen to Apple Music for the first two or three songs, then it settles down. I'm on 11.4 at this point, and it's still happening. Just about to upgrade to 11.4.1 to see if that improves anything but I doubt it.

Have the same issue. I called apple and followed instructions

1) Soft restart = Turn phone off and on.

2) Hard restart = BOTH buttons held until you see Apple Logo.

3) Reinstall software (Reinstall or restore iOS on a malfunctioning iPhone)

Every since the 11.3 or so up date my music has been acting up (skipping, sound distortion etc). While playing or when phone is going to sleep (playing music while screen turns off).

I believed it was my headphone and replaced them then the headphone adapter. Got my battery replaced and it seemed to help a tad then started up again. Finally did the reinstall and it fixed the problem. Everything started to work again until last nights iOS update (11.4.1). So that update right there confirms my suspicions from the very being which I told apple it was a software issue.

Saw a comment about deleting a song and reloading it. Are you joking? I have over 1,000 songs in just one playlist. That is an absurd excuse for a fix. Most of my songs were purchased before the 11.3 update and worked perfectly fine. Now they do not. How is this the answer? Why should I have to reinstall the software again or at all?

This is a software issue and apple needs to address it.

Can't agree more!
I'm in the same boat - I've followed the instructions, reset the phone, cleaned up the music - I've lost at least 6 hours on trying to resolve this yet nothing worked.

Recently I contacted the Apple support again and their suggestions were to a) take it to the apple store which is 20 miles from my house or b) send it to them and live without a phone for 4 days.
The conclusion I have come to after this fiasco is that this will be the last iPhone I own.

Dear Apple,

This continues to be an issue on iOS 11.4.1 on Model MN4Q2B/A

Deleting and downloading the music or podcast does not improve the situation. Often replaying the offending track or podcast results in the issue not repeating itself, which proves its not the file itself.

The issue presents on device speakers, wired headphones, bluetooth speaker, bluetooth connection to car system.

Apple must respond with a fix; because the audio entertainment aspect of your products are critical. If the quality is this bad, you will lose users.

You have enough evidence of the issue. If a visit to Apple store will result in resolution (which I doubt) then more than happy to do. I do not believe this is a hardware issue, its all software.

Regards,

A software tester by career choice!!

I just reinstalled it Tuesday night. So far so good. Have a follow up call with apple to see about progress.

The problem is this should not be the solution for every time apple has an update with the iOS.

Update:

I have contacted Apple support regarding this issue, of which I’ve asked for technical assistance via email but they refused multiple times. Additionally I have also asked for my money back on Apple Music but the iOS Senior advisor completely ignored this request and didn’t even respond.

They have said I am only allowed to speak to them via phone, which I’m planning on doing this week. However this issue is now effecting audio on phone calls too do not how that’ll go!

I am due an upgrade in September and for the first time in 6 years I am seriously contemplating moving to Android. It’s beyond a joke that an IPhone cannot make phone calls and can’t play music! (The two things you’d expect at a minimum)

I’ll post an update after my phone call with them.

I am also having this problem (running iOS11.4.1 on an iPhone6). I was running 11.2.6 until last night, but I finally caved to the incessant pestering notifications from iTunes and hesitantly allowed my macbook to install the latest version of iOS. After the update finished installing I resumed listening to the audiobook I was listening to before and started hearing the distortions almost immediately (and I had never experienced anything even remotely resembling this prior to installing the update). The issue is consistent regardless of the playback/output settings (through the internal speakers, headphones, and bluetooth). It seems to be triggered (or at least intensified) when the phone goes sleep, after which the sound begins to cut in and out, skip, distort and echo (it kind of reminds me of the delay effect on 'hurdy gurdy man', only faster, choppier, and far more annoying). When I unlock the screen the distortion seems to stop (not immediately, but it putters out fairly quickly and goes back to normal). Attaching the phone to the car-charger cable also seems to prevent/interrupt the problem, but, for some reason, connecting the phone to my macbook pro via USB has not had any effect. I have restarted the phone, reinstalled the music app, and tested a wide variety of audio files as suggested, but none of this has fixed the problem (not that I believed for a second that it would). I agree with the OP: these suggested 'fixes' are lazy and unsatisfactory. I think what apple is really trying to tell you when they nonchalantly and indifferently offer "Here, try this ________; Good luck!" and then disappear forever without offering any additional assistance or suggestion is "Time to buy an iPhone 8"... Maybe it's time to buy an Android. Not cool, Apple, not cool.

I have submitted the following feedback to <www.apple.com/feedback> :

"Subject: iOS 11.3-11.4.1 audio 'bug' (iPhone 6)

Feedback type: bug report

Comments: The latest iOS has a BAD audio bug. (using iOS11.4.1 on an iPhone6; updated from 11.2.6 yesterday). After the update I resumed an audiobook I was playing before and started hearing distortions almost immediately. The issue is consistent regardless of the playback/output settings (through the internal speakers, headphones, and bluetooth). It is triggered whenever the phone screen locks/sleeps: the sound cuts out briefly then skips, distorts and echoes (same for all audio; restart, reinstall, restore do not fix). HUNDREDS of people are talking about this in apple communities (discussions.apple.com/thread/8339248) and apple is risking the loss of loyal customers by not addressing this issue! These phones are (supposed to be) media players for Christ's sake! PLEASE STOP IGNORING THIS! PLEASE!"

I would suggest to anybody that is dealing with this audio 'bug' to please submit feedback to apple and tell them you are having this problem. Surely there is only so much they can turn a blind eye to. This appears to be a problem for a lot of people (there are hundreds and hundreds of posts about it in this thread alone) and it is totally unacceptable that Apple can't even be bothered to feign concern regarding the issue, let alone fix it. These phones are meant to be multimedia devices and an audio bug of this magnitude is not something that they can simply brush aside or ignore and expect the problem to go away--the only way that's going to work is if everybody suffering this issue finally gives up on Apple and buys an android, and for me, at least, that will be a sad day! I love my iPhone, but I listen to my headphones constantly and this 'bug' simply makes audio unlistenable.

Backing up and restoring your iOS will work temporarily (most people report 4 or 5 days of relief), but this will not permanently fix the problem.

Our best bet is to pester Apple until they are forced to take the problem seriously and consider fixing it (our complaints need to assail their screens like an iOS-software-update-reminder). So far they have blatantly ignored every plea for help they have received, but with perseverance on our part and a little luck, perhaps they'll eventually cave.

Meanwhile, turning the automatic screen-lock off and keeping your phone plugged directly into a charger (not an intermediate power source) seems to keep most of the distortions at bay.

Good luck guys!

I had the bug. I finally gave up and did a restore. It fixed the issue. I applied 11.4.1 and the bug is back. :(. It is not a one time issue, stay away from future update unless iit is properly adressed by Apple

Forget this restore crud. If Apple can’t properly address this issue, I’m done and will gladly trade this brick in for an Android. I’ve been a loyal customer for years, but things as simple as this are absolutely unacceptable. I don’t have time to spend restoring, reuplaoding, etc. this is basic blocking and tackling!

I’m having the same issue and my issue started as soon as the most recent update was available and I chose not to update . my phone will randomly start skipping songs, fast forwarding, pausing, and even playing when my music app is not open. I honestly cannot wait until this iPhone 6 breaks completely so that I can switch to the Google pixel or to a Samsung, I’m done with this.