Apple Music skipping

I use my iPhone a lot for music playback. After upgrading to 11.3, I've started to have problems with glitching and skipping while listening to music. I'm using a iPhone 6S with a new battery installed by Apple a few weeks ago. Playback problems occur when using wired headphones (3.5 analog), the iPhone speaker and also JBL Clip 2 bluetooth speaker. All of the songs I've had skipping problems were downloaded to the phone. I've also had a problem with playing Beats1 on-demand shows. Anyone else having issues?

[Re-Titled by Host]

iPhone 6s, iOS 11.3, new battery

Posted on Mar 30, 2018 4:37 PM

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Question marked as Top-ranking reply

Posted on Mar 31, 2018 2:54 PM

Hello leedos,

Thank you for using Apple Support Communities.

I see that after updating to iOS 11.3, you started having issues with music playback, getting "glitching and skipping" when listening on the internal speaker, wired headphones and a Bluetooth speaker. I have several things we can try to resolve the issue, try each of these and test after each suggestion.

First, force quit Music and Restart iPhone. These articles will walk you through these steps if you need a reminder.

How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch​

If you are still having the same issue after force quitting Music and restarting the phone, delete and reinstall Music app. This article covers that process:

Delete built-in Apple apps on your iOS 11 device or Apple Watch

And finally, if you are still having the issue, please remove one of the songs that you are having an issue with and then redownload it. Then test to see if you are still having an issue with the playback.

Delete songs and videos from your iCloud Music Library

Best regards.
212 replies

May 17, 2018 3:47 PM in response to jeffd55

I’m also getting the same problem. Happens with any song about 10 seconds after the phone is locked. Doesn’t matter what headphones I’m using or phone speaker itself. Will consider cancelling my subscription and going to Spotify if it isn’t solved as it’s really annoying! Tried resetting, closing/opening app, redoenloading tracks, nothing works. Might delete app next but don’t count on me reloading it!

May 22, 2018 12:29 PM in response to leedos

ONE QUESTION PLEASE:


My Problem is a Little different... I have IOS 11.3.1 installed and I am listening with original headphones with lightning cable... My Music stops randomly and I have to plug out my headphones and plug it in again.... Hope this is the same Problem you have... Can anyone comfirm my Problem? Sometimes it happens up to 5 times a day and some day it doesnt happen.... IPhone 8 new Headphone Cable... never had a Problem before.... Please help, excuse my english.

Jun 5, 2018 9:48 AM in response to leedos

Same Problem. SO frustrated at Apple's trend toward sloppy work. Also frustrated with Apple's decline in user interface design. I'm a LONG LONG time Apple user and fan, but things have changed ... for the worse. The "Experience" has sadly fallen from Stellar to Frustrating. This one issue (garbled audio) is problem that should have been caught prior to the iOS release. The iPhone (according to Jobs) was supposed to be 1) a revolutionary mobile phone. 2) a breakthrough Internet communications device.3) a widescreen iPod with touch controls (revision that stutters and garbles your music).

Unimpressed, and disappointed. Fix this issue and get back to creating the miraculous, wonderful, delightful, useful things that Apple is (used to be) known for.

Jun 12, 2018 2:39 PM in response to allhailtherod

This is the same for me, stuttering on lightening wired connection to my Bose headphones. Trying some inexpensive Bluetooth earbuds and no skipping, interesting.

iPhone 7 Plus, 256G, iOS 11.4

I didn't have the skipping in 11.3, it happened just after the iOS 11.4 update.


Sigh, I use my iPhone Music most of the day at work. We have the new "open office" setup and I need to drown out the noise; this is frustrating.

Jun 14, 2018 10:57 PM in response to Miketee61

Me too! like to listen to podcasts when I walk my dog in the mornings and as of recently the phone will just randomly skip to the next episode or skip through whatever remaining episodes are queued up to play and it can make it through before I can wrestle it out of my running belt. OR it will just pause everything out of no where completely unprompted. So I’ll then have to get it out and press play to get it started again or to try to stop it from shuffling through episodes anywhere from 5-15 times during a 30-45 walk! Plus.. I feel like my phone is always hot now??

Jun 16, 2018 7:42 AM in response to leedos

I’m having the exact same issue on my iPhone 6 on iOS 11.4! Music playing from the music app skips, glitches, pauses, plays weird electronic buzzing sounds whether I’m playing through Apple Music or installed music...I can’t even get through a single song without it stuffing up! So sick of Apple software not working for me 😭 🏼♀ At least emojis still work I guess...for now...

Jun 20, 2018 8:13 AM in response to leedos

Mine is doing exactly the same!


I have iPhone 6 plus on iOS 11.4.


It happens to me on wireless headphones, wired headphones, Apple music, Podcast applications, everything. I spoke with Apple support and they told me to backup to iTunes, not exactly helpful is it!


I cant help but wonder that apple have decided that since they've been found out about slowing phones down for older models. That they're now making iOS really buggy for users who use older phones.


SORT IT OUT APPLE!

Jun 21, 2018 1:03 AM in response to leedos

Morning to all those suffering from this freaking problem. Can Apple put up a hotline with psychologist help for us at least? Therapy courses or something? Feels like it never ends and we'll have to just live with it 🙂 Does someone lead the counting how many days have past since that happened to us, folks?


Been rehearsing with my band recently using tempo app for a click (metronome), and that b**** glitched as much as it could. You can't rely on apple devices if you're musician. That's disgrace!

Jun 22, 2018 3:23 AM in response to leedos

Having same issues - an overnight update to 11.4 on Tuesday has caused all my Podcast playbacks to go crazy, with Siri interupting (phoning random contacts), podcasts playing when I am on the phone. The audio is basically now a mess. This needs an urgent fix and from the post this has been going on since March. This really is a major issue. I have a long commute and rely on the phone to help get me through it. Please prioritise a fix ASAP.

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Apple Music skipping

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