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Level 1

47 points

I can't browse Apple Music on iTunes (desktop)

My Macbook Pro runs OS10.10.5 and iTunes is 12.8.1.3 and my apple music subscription is up to date.

However, I get a blank page when I click the 'For You', 'Browse' or 'Radio' buttons from the browse tab in iTunes. I'm able to access my own Library and the iTunes store with no issue.

I followed the recommendations as written here - https://discussions.apple.com/thread/250159907

Rebooted in Safe Mode. Also set up a new user account. Issue persists.

No issue on my iPhone using the same account.

Please help.

MacBook Pro 13", OS X 10.10

Posted on Apr 19, 2019 10:29 PM

Best reply

mikehren

Level 1

9 points

Posted on Aug 29, 2019 7:06 PM

Running El Capitan 10.11.6 here and I too started seeing the three pages ("for you," "browse," and "radio") just spin a few weeks ago. I don't know exactly when this started happening because I normally use iTunes on a more up to date machine, but this has worked for as long as I can remember ... until recent.

I tried all the ideas seen here but found the only thing I could do that did work was to log out on the current iTunes, then remove the iTunes app (I used sudo in terminal and removed the /Applications/iTunes.app), removed my library files (not the actually music) and then downloaded and installed iTunes 12.4.3 https://support.apple.com/kb/DL1892?viewlocale=en_CA&locale=en_CA which does work (albeit with the older interface). I'm happy and this seems like a very reasonable workaround for this older machine.

Hope this helps others....

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171 replies

jonbarratt Author

Level 1

47 points

Jun 27, 2019 5:59 PM in response to DayB4UCame

From what I can tell, they have absolutely no intention of fixing it. The reason being that they are soon to cancel or rather subdivide iTunes. Not sure when this will happen.

Wtillman

Level 1

8 points

Jun 28, 2019 11:13 AM in response to jonbarratt

That’s because Apple Support is a fucking joke. They don’t know there damm self. They only collecting a check.

Wtillman

Level 1

8 points

Jun 28, 2019 11:16 AM in response to jonbarratt

They don’t know what to do them damm selfies. There just collecting a check. They’ll send you a link to do and it like WTF I been did that ****. Apple Support is no help at all. #CollectingaCheck

Brorman

Level 1

4 points

Aug 6, 2019 10:19 AM in response to jonbarratt

I am having the same issue in OS X 10.10.5 and iTunes 12.8.1.3.

The Browse and For You will not load and I am a paying Apple Music Subscriber.

Please advise

seb256

Level 1

4 points

Aug 13, 2019 5:59 AM in response to jonbarratt

I'm having the same problem, and as a paying subscriber I am really disappointed!!

Not good for Apples image at all...

Aug 13, 2019 9:58 AM in response to Andyl1u

Same issue, mid-2009, El Capitan 10.11.6, iTunes 12.8.2.3

Aug 13, 2019 10:50 AM in response to jonbarratt

Same issue here as well, MacBook Pro, Late-2013, El Capitan 10.11.6, iTunes 12.8.2.3

Aug 13, 2019 4:31 PM in response to jonbarratt

Same problem Macbook Pro Retina late 2012 OS X El Capitan

Denny-D

Level 1

4 points

Aug 16, 2019 12:59 PM in response to jonbarratt

Same issue. Started this week.

Mac mini (Late 2014), Version 10.11.6

jmvward

Level 1

4 points

Aug 16, 2019 1:40 PM in response to jonbarratt

Yup, same on El Cap 10.11.6 just in the last couple of days. ***? Haha Apple edits out Whiskey Tango Foxtrot? Has anyone been into the alleged "genius" bar?