I can't browse Apple Music on iTunes (desktop)

My Macbook Pro runs OS10.10.5 and iTunes is 12.8.1.3 and my apple music subscription is up to date.


However, I get a blank page when I click the 'For You', 'Browse' or 'Radio' buttons from the browse tab in iTunes. I'm able to access my own Library and the iTunes store with no issue.


I followed the recommendations as written here - https://discussions.apple.com/thread/250159907

Rebooted in Safe Mode. Also set up a new user account. Issue persists.


No issue on my iPhone using the same account.


Please help.

MacBook Pro 13", OS X 10.10

Posted on Apr 19, 2019 10:29 PM

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Posted on May 17, 2019 12:40 PM

Important detail: I was waiting for it to "fix itself", but nothing happened until I reset the iTunes cache, and immediately Apple Music showed up again. (iTunes>Preferences>Advanced>Reset iTunes Cache). I think the combo of Apple fixing something on their end, plus resetting was what made it work again for me. (on El Capitan).

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I can't browse Apple Music on iTunes (desktop)

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