Iphone 11 Pro & Carplay

Had my fingers crossed when i saw update thought this could be the one to sort CarPlay out :( but Yet again done the Apple update 13.3 and still having the same issues this is very disappointing been a Apple customer for some years now but if this dose not get fixed very soon I will be taking my custom else where and get a phone that works with CarPlay I will not be wasting any more money with Apple if this is not sorted dose anyone know if Apple is aware of this issue ??????????? iv report it lots of times !!!!!!

very disappointing! I updated to iOS 13.3 and it doesn't address the issue. Still music breaking and what is more annoying, is the disconnection of Carplay in the middle of a phone call, it is even dangerous when driving...

Well iv just been on the phone over 1hr doing some troubleshooting with Apple if this dose not work I have got to contact Apple support back and they will open a case about this issue fingers crossed but I really don’t think it will work has so many people with the same problem but it seems like Apple don’t no anything about this issue :(

Just spoken to Apple again has the troubleshooting not worked they transferred me throw to someone else and they have opened up a case about this issue ! They have took information about what is happening and will pass this on to the engineers to take a look in to this but Apple not heard anything about this issue !!! So this why nothing is getting done u all need to start ringing Apple support and kicking off don’t go into the shop so fingers crossed know the engineers looking into it mite get fixed but more people that do this more change getting done too good luck

They told me exactly the same about 5-6 weeks ago. But if you go through this thread you’ll see it’s not true, because many of the posters have reported it earlier. I must admit it doesn’t sound too good when they say this, knowing it’s not true.

I have posted this before but I have wired CarPlay and I used the original USB C cable with USB adapter and have had no issues since then. Just to check I tried the regular USB lightning cable and had the same problem of skipping.

those with wired CarPlay, pls try this.

I’ve been using the usb-c cable that came with my phone since day one and the issue has always been there. Some days it works, most days it doesn’t. It never works right away, if it does work it has to be plugged in for 15-30 minutes first. By that time I’m at work and don’t need it anymore.

been on phone to Apple they have downloaded things to my phone to watch and record the issue with CarPlay but only CarPlay so every time this happens I have got to log the times and once happened 4/5 times ring them back with the times and then engineers can look it to it more everyone needs to do this ! like the guy said on the phone Anyone with the same issue more that do quicker this will get resolved with more information they get better it be for them

Yeah, I was told to do that about a month ago. I did and they were very grateful for it. A couple of weeks later they told me the issue was heading to a superior engineering department. It all sounds very professional but then others call and they tell them that it is the first news they got about this. This is starting to smell fishy, don’t you think?

Different departments logging the issue differently, likely. Can I opt to use wired carplay in a MINI 2019? I'd gladly plug it in if that was an option.

Also, it really seems to happen to me mostly around commercial buildings. Maybe it's not wifi interference since it doesn't happen to me in my neighborhood, maybe it's something else entirely.

I have been having the identical issues since September that everyone has been discussing in this forum. I have a Mini Cooper 2019 and am using the iPhone 11 Pro. I have a ticket opened with Apple, and have sent them logs from my phone. Like many of you, Apple has in no way acknowledged that this is a known issue that many others are facing, so that is quite frustrating.

I did discover yesterday that Mini Cooper has a firmware update for their radio. The link to the website to download the firmware is https://www.mini.com/connectivity. Unfortunately, even after installing this firmware update, the problem persists with the dropouts and disconnected phone calls. In fact, the problem seems even worse.

I have another meeting scheduled with Apple on Saturday morning to give them additional logs from my phone.

Well iv been sitting next to a tin building for 35mins my CarPlay been freezing dropping off had calls that dropped off and messages that when u try and send nothing happens then the CarPlay drops off music jumping it was sort of ok and working ish till I get close to the same building every night why waiting for my partner to finish work it seems to me it’s some sort of interference that carouse the issue

I met again with a senior Apple support engineer on Wednesday, and I installed two profiles on my iPhone 11 Pro so that they could view the logs that were captured at the exact times I was experiencing the issue. I experienced the issue multiple times over a one hour period, and I uploaded the logs to the Apple engineer. I am meeting again with Apple on Saturday to get an updated status of the issue.

Appreciate the link, its helpful to know that Apple is at least working on Carplay-related issues. In our case, the concern is that it is not an iOS-version issue, but more hardware-related, since it is only happening on iPhone 11's. For example, the iPhone 11 has a new ultra wide band radio, which I suppose could be the culprit based on other's descriptions of "interference" https://techcrunch.com/2019/12/05/apple-ultra-wideband-newer-iphones-location/

I also appreciate others spending a lot of time working with Apple support to troubleshoot. My thought though is that there must be a few BMW execs and engineers that have new iPhone 11s with the same issue. Our hope lies with them working with Apple to solve the problem.

I had another call today with my Apple senior support engineer, and I was told for the first time that this issue has been reported by others and is a known issue that is being worked on by Apple. Previously, no one from Apple had acknowledged this to me or anyone else on this thread. That is very good news, and hopefully will lead to a fix in the near future. I will keep you posted with any new information.