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IOS 13 Mail Contact Blocking not working Correctly

The IOS 13 contact mail Blocking is not working! After selecting the emails contact and "Block this Contact" and with the Mail Threading settings Blocked Sender Options set to "Move to Trash" I still see mail from the blocked contacts. The mail has a grayed hand showing, with the contact listed in the Blocked list. The blocked mail still shows up in my in box. Selecting the contact again, it displays This message is from a blocked contact. So why is the blocked email in my inbox and not in the the trash?


iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Oct 10, 2019 8:41 AM

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Question marked as Top-ranking reply

Posted on May 23, 2020 12:07 PM

This problem with blocking email that doesn’t work no matter what you try has got to be blamed on Apple. It’s their OS. So we have to band together and figure out a way to force Apple to make it work.

the bottom line is $$$$. Hit them where it hurts. They have been given ample time to correct the issue and seemingly have done nothing.

the best way to MAKE them listen is to start buying competitive brands. Sales will tell them quickly why they need to correct the problem. A single voice or two is not going to do it. The PRESSURE has to be real!

if enough of us do this I guarantee that you will see a “magical” correction of this problem!

One of the problems with this approach, and they know this, is how difficult it is for a diverse group of people to actually agree to do it. But if they do, it usually gets things done.

Good luck everyone!

Similar questions

99 replies

May 5, 2020 6:57 AM in response to Gene Espensen

Possible solution: In researching this matter, I find that email addresses that I intended to be blocked are not appearing in my blocked contact list. It appears that you can manually add the email address to the blocked contact list or:

When you receive an email that you wish to be blocked, Open the email and tap on the sender address, then block contact. This seems to add the email address to the blocked contact list more reliably as opposed to simply “moving to junk”. Moving your email to junk used to automatically add the email to your blocked contact list, but now you have to do it as described above.

Jun 8, 2020 1:17 AM in response to Gene Espensen

So it’s actually pretty easy and I have no idea why apple has failed to explain this. Also the feature blocking it is pretty dumb.

go to your iphone settings, go to mail and go to blocked sender options. You can change it from “leave in inbox” to “move to bin”. Again why would you want your blocked senders in your inbox but hey maybe apple still wants a way in if you block their stuff ✌🏻 Hope this helps!

Jun 16, 2020 1:08 PM in response to grapplerone

I believe that you will be “unpleasantly” surprised in just a short while. If what you blocked was simply a former friend this may well work. If,however, you are attempting to block a product sales pitch you will still have the problem. Apple is blocking the address sent from only, not the product they are trying to sell you. That same product will come back to you from hundreds of different addresses. They need to give you a choice of “address” or “product”!

Jul 24, 2020 8:42 AM in response to wesleygg

Are we using the same iOS? I don’t have a top-left option for anything from the mail app or Settings / Mail. And I definitely don’t have Setting / Mail / Mail, so no preferences either.


If you mean, open a blocked email (in the inbox), THEN I have preferences. I changed that months ago and it still returns them all to the inbox when. New one comes in.

Aug 2, 2020 5:08 AM in response to Gene Espensen

After: 1- flagging dozens of unwanted incoming Email addresses for blocking, 2- specifying “Move to Trash” under iOS Settings (for Email Threading), and 3- deleting from all my mail bins every past email from Blocked senders, All subsequent Emails from senders Clearly & Unequivocally marked as “Blocked” still enter my regular InBox.


My IOS devices all Clearly recognize and acknowledge that the unwanted email senders have been Blocked (the Hand symbol appears along with wording affirming the senders were Blocked).


My Mail-Thread-Settings Clearly direct Blocked emails to Trash.


This happens on both my iPhone and my iPad. it also happens to my wife who has the same Blocked email configuration on her iPhone.

Aug 2, 2020 6:27 AM in response to Gene Espensen

Has anyone noticed that Apple has not chimed in on this thread to calm us all down and explain why this is happening. YOU KNOW THEY ARE AWARE OF IT AND YET NO RESPONSE FROM THE PEOPLE RESPONSIBLE FOR IT. It does not take a programming genius to know that this is a very fixable issue that they just refuse to fix. As I said in an earlier response, the only way they will understand is if we can affect their bottom line.

IOS 13 Mail Contact Blocking not working Correctly

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