After a new software update, apple music began to lag. Songs from the library that I downloaded to downloads to listen to offline do not play completely. The problem is that when I listen to downloaded music without the Internet, it plays no more than 15 seconds. Then it stops. For this month I have not yet used the application normally ... I tried to delete all downloads and install again but it doesn’t work.
iPhone 11, iOS 14
Hello,
I had a similar issue (iPhone 12 pro, iOS 14.6) and this is how i solved it:
open settings
click on your picture/name on the top to open your apple ID
click on Media and Purchases.
click on sign out (Heads up: this will sign you out from media services such as apple music, news, etc. and also will delete all the already downloaded music)
sign back in with your apple ID
restart your phone
Head to apple music, and re-download the songs you wanted.
My lossless songs would only play for 15 seconds in offline mode, after this it was fixed.
hope this helps,
Bests
Same here. IOS 14.6 + iPhone11.
Tried also everything. No probs when online on WIFI. Offline + CarPlay > only 15 secs of every song.
BUT.
The strange thing is that when you do at home a download and you go on the road offline the new downloads are playing !!! So a new playlist or album is OK.
The next day? Same 15sec issue.....
?????
Turn off lossless is not solution if do so just go for Spotify it cheaper and not mass with your iTune playlist/purchase. I just bought high-res DAC and lossless earbud for highest quality sound. I figure that the problem happen because the conflict between low-res sound on iTune and lossless sound on Apple Music. Music app try to get DRM from the iTune purchase while the songs on iTune is low-res after play 15 sec(fix time) the application forge stop due to DRM protect. This is absolute bug. After I call for support look like the still not figure this problems. Honestly i must say that every time Apple Music try to move forward their competitors in this business they always step on their own foot and continue make mistake, I used to subscribe the Apple Music very long time ago while it just start that time it mass with my Playlist and continue duplicate the music on every playlists. Now I back to use it and face 15 sec stop play... I should ask Apple that "DO YOU REALLY SERIOUS ON THIS BUSINESS?" . Does anyone in Apple Music team test the service before launch????
I have the same issue on 12 pro max. Songs downloaded since the 14.6 update stop at the 15second mark when the phone isn’t on wifi. no matter what I do, none of these songs will play for more than 15sec. It doesn’t matter if I’m connected to airpods, bluetooth speakers or playing music directly over the phone.
seriously apple can’t not mess something up with their updates
Thanks for sharing, tried on both iPhone X & iPad Air 4, both failed.
now I found even turn off losses, there’s still chances that songs stop after 15sec. Guess all these chaos can only be solved after new patch releases. The only thing I’m not sure: has Apple acknowledged this issue & working on it?
I have deleted the library and Redownloaded everything (12 times now)
I have deleted the music app and reinstalled
I have turned of lossless (and deleted and redownloaded the music again)
I have turned off dolby atmos and deleted and redownloded the music again)
I have reset my phone. I’ve had enough I cannot hear more than 15 seconds of music when I have no cellular for anything downloaded and it seem to need to authorise every song
Apple Music has a huge fault. I’m almost done with it.
Yesterday….
Turned off Dolby atmos
Turned off lossless
Deleted everything
Redownloaded the songs with everything off
IT WORKED until today
Now everything stops after 15 second again.
Absolutely hopeless.
Apple supports response…..
We definitely understand your disappointment with the issue at hand. Thank you again for performing those troubleshooting steps and letting us know how it went.We’ve heard reports of the issue you're describing, and it’s currently being investigated. We don’t have a workaround available at the moment. Please keep an eye out for future software updates. Let us know if we can be of help for anything else!
I don’t think this is related to offline or not - had it happen again today with online stream, after 15 seconds scratching sound had to turn off lossless.
Should we start a new topic with “iOS 14.7” since some people are still under the impression that this is fixed after upgrade (it’s not) - including 14.7.1.
I have this same issue ... It seems to only be affecting newly dowloaded music, could possibly be music downloaded after the latest iOS update. The older music plays as normal.
This only happens when Cellular & WiFi is offline.
The music does not stated/ showed as paused, just no sound and the time display stops at 15 seconds.
Almost as if the song is has only downloaded a "trailers version"
This happens with & without earphones.
Device: iPhone 11 Pro Max
iOS: Version 14.6
I have this problem on a new Mac Mini running nothing else and connected to the net via Ethernet. Apple Digital Masters and HLS seem to be the trigger. The problem occurs on downloaded or streaming files.
Apple Music iOS 14.6 is not supporting offline mode play ….apple fix this..!!!!!
As I‘ve noticed above send Apple feedback. The more we are the more they have to react
Great! Wonder if a similar update is coming for Big Sur, since I use Music on my MacBook Air and had to turn off Atmos and Lossless to stop the problem.
Don't you have iOS 14.7 with the fix?
Have you removed all downloads in settings/music?
Hello everyone, I figured out the solution. Cancel Apple and join Spotify premium.
Apple music stops playing music after 15 seconds.
