Apple music stops playing music after 15 seconds.

I don’t think this is related to offline or not - had it happen again today with online stream, after 15 seconds scratching sound had to turn off lossless.

Should we start a new topic with “iOS 14.7” since some people are still under the impression that this is fixed after upgrade (it’s not) - including 14.7.1.

I’ve had trouble with my Apple Music only playing for 15 seconds offline, and tried signing out of iCloud, and uninstalling, then reinstalling all of my songs, and none of that worked. It turns out after updating to the newest software update (as of august 1st 2021 14.7.1) my music now plays offline. Mission successful, now I am happy.

I have had quite a bit of frustration around this. I downloaded 50gb of music before a week long trip out of cell service. As soon as I left cell service none of the music I had downloaded with exception to the music I had already played at least once while having service on the drive down.

none of the other downloaded music I had downloaded would play longer than 15 seconds.

the next day, still out if service, I open my phone and the music no longer works at all. We boated to cell service shortly and it after that it started to play 15 seconds again but only 15 seconds of everything. I assume this is because I didn’t listen to any music while I had service and it didn’t download the whole thing or something.

I have since then flown on 2 different occasions, 4 legs, where I’ve had this same issue. Music all stops at 15 seconds unless I had listened to it on the car ride over.

any music that is downloaded also takes much longer to load, and won’t allow me to move to a different time point in the song. Music that isn’t download tends to load quicker and smoother while in service.

I have tried I deleting and re-downloading music, as well as offloading the app and reinstalling it with no success yet.

im hoping for a fix on this soon, as it’s making the experience quite difficult as of now.

iPhone 12 mini

non-beta

14.6

***Fixing Solution***

This would happen to me too, I would just download songs and when I’m offline it’ll play for only 15 seconds! But to fix it, you need to work one song at a time, download a song, then you HAVE to listen to that whole song (yes it has to be the whole song you can’t skip through), then take yourself offline and try playing that song! It should play the whole song offline. Hope this helps! :)

It happens when downloaded music is offline. Once it is connected to the internet the Downloaded Music as well as Streaming works perfectly. Sometimes it even goes further that 15 seconds. This is really frustrating.

I had this issue for over a month, opened tickets with Apple to no avail, went through the list of suggestions in this thread to no avail.

I was able to resolve this by enabling cellular access to Apple Music on my phone (the device having the issue). Disable access, problem comes back. If I had a $1 to bet, this is either their DRM check, or royalties meter being triggered in real time. So you can get a "free" sample of the song (15s) , but when it can't contact the mother ship, you get cutoff.

Note: the reason this was disabled in the first place was Apple Music nuking my 6GB data plan in under a day (downloading used cellular even though I was on wifi) so my suggestion would be to have everything downloaded prior to enabling cellular.

downloaded a bunch of music before my flight to Seattle from Boston. Every song that I downloaded stopped at 15 seconds. Very frustrating. iOS14.6 iPhone 12 mini air pods pro NO MUSIC! Downloaded podcasts work fine.

I want to chip in here as well. I had an appointment with support, but as I can gather from this thread, it would probably just be a waste of time, so I cancelled.

This "15-second problem" is all over the place for me as well. Off-/Online, Apple Music/Owned music, iOS/macOS/tvOS, AirPlay'ing to Sonos stereo/on headphones through DAC/on MacBook/iPhone speakers, etc.

I even had a session in where I was listening to an album on my AppleTV (Dolby Atmos), then I purchased the album (on my iPhone), then switched back to the AppleTV, loaded up the same album from my owned albums, and then I ran into the 15-second problem! No issues whatsoever when I just listened to the album via the Apple Music subscription. Later, when streaming the album from my iPhone, I had no problems.

Clearly a bug somewhere. I hope Apple will resolve this soon.

I have this same issue ... It seems to only be affecting newly dowloaded music, could possibly be music downloaded after the latest iOS update. The older music plays as normal.

This only happens when Cellular & WiFi is offline.

The music does not stated/ showed as paused, just no sound and the time display stops at 15 seconds.

Almost as if the song is has only downloaded a "trailers version"

This happens with & without earphones.

Device: iPhone 11 Pro Max

iOS: Version 14.6

Yep same problem here but not with downloaded music. It’s happening on my phone with songs I’m streaming. I use iTunes Match. Don’t know if that’s part of the issue. Happens with and without headphones. Happens when using wifi and data. Very very frustrating bug. If I didn’t have such a huge Apple library and hadn’t spent so much $$ over the years, I’d be out in a heartbeat. Always problems, always bugs. It’s what Apple is becoming known for.

Also having this problem, in addition to a horrible screeching and scratching sound. After reading multiple threads, I turned off Lossless, and the problem quit. Rolling out higher quality audio—Lossless and Dolby—that won’t play past 15 seconds and then accosts the listener with horrid sounds doesn’t just negate the promised higher quality. It sends customers elsewhere. Right now, I’m holding out for a bug fix.

Same here. Downloaded music just stops and doesn't show that it's paused. It just mutes and plays out of nowhere after like 30 minutes of silence.

It plays fine on cellular and Wi-Fi but wonder why it can't play offline.

It's been a month now. I'm on ios 14.7.1 iPad pro 2017

Well on my iPhone 12 Pro Max the new songs I downloaded play fine but after a few days without Wi-Fi connectivity they ion play. So what’s the point in downloading them 🤷🏻‍♂️🤷🏻‍♂️

please fix this cause people paying money for this

i’ve recently been noticing this issue with my apple music. it’s irritating how i’m paying to download music but it won’t play when i’m out of service. so then what’s the point? i hope the issues is fixed soon cause i’m already considering going back to spotify.

So, is there any fix to this yet because it’s getting really frustrating to not be able to listen to music I’m paying for each month?

The “log out of your iCloud, reset your phone and start over” is not an acceptable fix. That removes all my personal data, Apple Wallet stuff etc. I shouldn’t have to go through setting up all of that stuff again just to hopefully get Apple Music to work. This thread has been going since June and there is no fix from Apple. That is ridiculous given how much we pay for these phones and their services.