should I buy clean my mac 2 or is there another app I should use?

Want to know if this app or another app is best to use to clean up my iMac and MacBook?

iMac, OS X Mountain Lion (10.8.3)

Posted on Apr 8, 2013 12:33 PM

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Posted on Apr 8, 2013 6:19 PM

How to maintain a Mac


1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; make them independent of each other. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.


2. Keep your software up to date. In the Software Update preference pane, you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis. This is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible.


3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.


The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.


As a rule, the only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Use your computer; don't fuss with it.


Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve.


The free anti-malware application ClamXav is not crap, and although it’s not routinely needed, it may be useful in some environments, such as a mixed Mac-Windows enterprise network.


4. Beware of trojans. A trojan is malicious software (“malware”) that the user is duped into installing voluntarily. Such attacks were rare on the Mac platform until sometime in 2011, but are now increasingly common, and increasingly dangerous.


There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.


Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must be acquired directly from the developer. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from a web page without your having requested it should go straight into the Trash. A website that claims you have a “virus,” or that anything else is wrong with your computer, is rogue.


In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.


Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most users don't.


5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem. While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage consumption and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.


If storage space is running low, use a tool such as the free application OmniDiskSweeperto explore your volume and find out what's taking up the most space. Move rarely-used large files to secondary storage.


6. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.


The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

78 replies

Sep 18, 2015 9:37 PM in response to thomas_r.

Thomas_r, in my experience, a manual system clean up of OSx has fixed a dying iMac:


About two months ago, my 27" 2013 iMac had black screens of deaths daily, opening an application would lead to watching the beach ball for 5 minutes before the app would actually launch, and in general it was just crazy laggy and I was about to throw it out because I was convinced it had hardware damage and was no longer covered by applecare but it turned out I had a few months of applecare left so I thought woohoo I'm going to get a brand new iMac cause this one has to have a fried motherboard.


So I called tech support ready to ask for a new iMac but first the tech guy had me do a manual system clean up by deleting old cache files and libraries. I wish I wrote down everything he did but at the time I 100% believed I was wasting my time having to go through and delete old Temp files thinking it was equivalent to "have you tried restarting the computer." Because coming from Windows where you absolutely have to reinstall the os every 8 months, I thought macs don't need maintenance but if all I have to do is delete some old files to get a new mac then so be it.


After the cleanup, he had me reboot the system and it ran like a brand new iMac (it's been about 2 months now and it's still speedy and there hasn't been a single black screen of death since that day.) So I have joined the other side, that yes absolutely OSx requires cleaning up every once in awhile.


I also have a second 2013 27" iMac that I bought new about a year ago and it's starting to get slow and behave erratically so I'm thinking an application like CleanMyMac could save me the hour on the phone with tech support every six months.

So in trying to decide if I should buy it I found this thread which is mostly people stating OSx absolutely never needs to be cleaned and only a handful of people saying I use CleanMyMac and I like it.

But since the same people saying that OSx never needs cleaning are also the same people saying CleanMyMac is garbage, how can I trust you guys when I've had an iMac resurrected by simple routine maintenance. And the CleanMyMac people even showed up in the thread so I think I'll go ahead and give it a try. I'll let u know how it goes.

Sep 19, 2015 4:25 PM in response to Yer_Man

Like I originally posted I've seen first hand one of my iMac's resurrected by "cleaning". And yes at the time I had the same view as you, I thought the "cleaning" process was useless but I was proven wrong as it's been 2 months now and my iMac hasn't had a black screen of death once since that day. It had been having them atleast once a day beforehand. So you saying that the "cleaning" process is useless is counter to my own experience.


Plus, on the Apple Support call "cleaning" wasn't the first thing the tech was going to do, he was going through their regular protocol and I was describing the constant beach balls, hard crashes and how I was convinced it was a hardware issue and he said okay lets try this and he had me delete libraries, cache, safari cache, things like that, a system cleaning basically. So why would the Apple Tech's have a system cleaning protocol if as you say it doesn't get "dirty"? Especially since it actually fixed my computer.


And again I can't say anything about whether or not CleanMyMac is good or bad just bought it last night in the hope it does the same thing the Apple Support Tech did. So far I ran it once, cleared 7.5 gigs of files on my 2nd iMac and till I have to finish my next show I won't know if it's helped. But my assistant and I both were having problems using the 2nd iMac while finishing this week's episode and it was either call Tech Support again or find some software that does the same thing. And these are not old low spec'd iMacs:

1st iMac:

Late 2013 27" iMac

32gb Ram

1tb spin drive

2gb VRAM

Bought used a year ago

2nd iMac:

Late 2013 27" Mac

32gb Ram

256 SSD

4gb Vram

Bought new 8 months ago


The 2gb vram one is the one that tech support fixed by "cleaning." The 4gb vram one is the one that just started getting a little weird and needed to be rebooted multiple times during edit sessions this week and I just ran CleanMyMac 3 on it last night.

Next time I finish an episode on my 2nd iMac will be in two weeks and I'll report back.

Feb 28, 2014 3:36 AM in response to John Galt

It is always up to person to decide if s/he wants to invest time and effort into studying the details (which files can be deleted, which should not, etc) and cleaning the system or get a solution that does it in a couple of clicks.


Each software gets positive and negative feedback - and there can be plenty of reasons for it starting from personal preferences, continuing with personal experience and finishing with commenting on competitors` products. And it is logical that people mostly share negative feedback when they face difficulties (usually there is no reason to write a thing if it all works perfectly). Well, each person is free to have their own opinion.


John has shared links to the issues which in his opinion are related to CMM malfunction. We will comment on them having studied the details shared by the people who reported the problems. If you are interested in details, keep on reading. If you are thinking whether you need Mac cleaning software, there have been enough of great comments since the start of the thread. If you are our client and have faced a problem, contact our support team via support@macpaw.com to get it solved asap. So:


Issue 1:

Movies folder deleted my downloaded non-itunes movies?

CMM cannot delete user's files without direct request from user: they cannot be corrupted by our software. The user has not indicated proof of CMM malfunction.


Issue 2:

CleanMyMac 1 deleted lots of my apps like photobooth, terminal, mac app store, preview, etc. I use Mac OS X Mavericks. What can I do?

Compatibility issue between CleanMyMac 2 and Mavericks was fixed in CleanMyMac 2.1.0. The user can contact Customer Support, so we can teach him know how to reindex Launchpad caches.


Issue 3:

All Data Lost?

The user already taken his laptop to service. The possible reason is improper uninstallation. In such cases we help our clients when they contact the support team.


Issue 4:

MacBook Pro running really slow lately

It is possible that the Mac is slow due to a big number of apps launching alltogether. User can contact us to learn how to disable not needed startup items and check if that works for him.


Issue 5:

Why is my macbook Slow and fan always running

It seems to be a hardware issue. In such case user can contact us via email and get immediate responce and instructions.


Issue 6:

uninstall locklizard using cleanmymac, delete all my files and personal setting

That's the issue we've already located on our test labs. Locklizard app assigned user's home folder as its own default folder and while user was uninstalling that app, it marked user`s folder for uninstall, too. We've already fixed that issue and really sorry for that one.


Issue 7:

Apple Mac OS X 10.9.1 Thread 0 crash

There could be a wide list of reasons for those crashes. More details are needed to define the exact cause. Still, the user knows how to reach support.


Issue 8:

Pixel Size / Aspect Ratio on Original Photos got inverted resulting in distorted photos. How can I fix it?

That's really strange case. Customer should contact us directly, so we can try fixing it via rebuidling library and a few other steps.


Issue 9:

Really struggling with MacBook Pro Speed....

The problem may be caused by incorrect CleanMyMac 2 removal by trashing the main application file and leaving all helpers and monitors behind. This may cause incorrect work and uncontrollable resource consumption by the mentioned processes. The attached logs show that daemons are running, but it's not clear whether the application file remains in the Applications folder.


Issue 10:

my mac is running slow here is the system specs

It looks like Java issues. The user can contact us and share more details: we`ll be glad to help him.


Issue 11:

no trash in trash

CleanMyMac did nothing at this point, here's the same issue what was solved by setting up Trash permissions: https://discussions.apple.com/thread/5181517?answerId=22523688022#22523688022


Issue 12:

my macbook pro has slowed down in boot and launch since mavericks

That rather looks like a Mac OS X issue. Once user has his Mac upgraded, he can continue using CMM.


Issue 13:

Find duplicate pictures within an event, in iPhoto?

CMM won't be able to do that task for him but of course it won't corrupt his Mac OS X system.


Issue 14:

I have used clean my mac and after that some of my icons from launch pad have disappeared, mail is opening but not displaying the emails, app store is not opening...what should i do? I request for urgent help ...please...??

It was a compatibility issue between CleanMyMac 2 and Mavericks. Fixed in CleanMyMac 2.1.0. The user can contact Customer Support, so we can teach him know how to reindex Launchpad caches.


What we are saying is that there is always an option and each issue can be solved if addressed timely.

May 30, 2013 10:13 AM in response to Dick the Bruiser

What is the bext way to uninstall a program/application? I assume to use any uninstaller that is included with the programs/applications itself. But what if it doesnt have an uninstaller, like Disk Inventory X. I googled it, but could not find any solution. Should I just move the application to the trash bin? What about any other foles that still remain like the plist files. Should I be concerned about these?



Edit: I just found some information from a link posted above


http://www.thexlab.com/faqs/uninstallingapps.html


But I an still wondering...

Dec 12, 2013 11:35 AM in response to Linc Davis

@Linc Davis


Thank you for taking the time to write such a logical, common sense piece of advice. Never a truer word said!


Online support forums are a minefield of bad advice. And while there are some good eggs like yourself, there are a lot of time wasters and especially a lot of people who are ready to jump on a guy to say "hey, if you don't know - you shouldn't ask". Not that there's any of that at all here, it's just refreshing to read a really good down to Earth bit of guidance.


Thanks

Feb 13, 2014 4:37 AM in response to John Galt

John Gait. Like macapple_, I've also used cleanMyMac for quite some time without any problems. While you supply links to many so called problems caused by CleanMyMac 2 these are poor examples. The first problem is caused by deleting icloud and not solely due to what was used to delete it. The speed issues in Mavericks are a known issue with upgrading to Mavericks, see other discussions, and should not be linked to one particular app without proof.


A lot of the comments made earlier by Linc Davis are very true and very useful. Your comments however are just unwarranted sarcasm towards macapple_ and do nothing to help the discussion.


There is a lot of software that can cause problems if used incorrectly but this can be due to the user just as much as the software itself.

Mar 3, 2014 3:27 AM in response to John Galt

Well, we do solve problems when they appear. This is also the reason of participating in this forum - to help our users who have questions, but forgot to contact support that solves the issues (not users, but problems) asap. 99% of the problems are resolved when the product is not hacked and the instructions are read 🙂


John, we have addressed a number of questions - if you are interested, the threads can easily be found.

Oct 26, 2014 2:41 AM in response to John Galt

John Gait, "Automations Engineer" & proficiency in all things Mac is getting buggered by the "CleanMyMac.2.app.


The only thing, I could think of while perusing your comments was how did somebody like you: A) fall for the idea of a dirty mac or whatever; B) come to purchase a product so obviously suspect; C) Set about shredding your machine through its use?


@ the end of the day it leaves a novice such as myself, one w/not nearly so big a brain as yours nevertheless wondering how you found you allow your machine to become so compromised? Fascinating...


I have ran all versions of CleanMyMac since purchasing mine 3 yrs ago & the app has not caused a single problem.


There is something many of you ought to learn to do to be taken more legitimately... If citing supporting documentation you ought look for objective sources. Indeed, Apple may be correct in many cases, however, you or your source is much more convincing when it's not an Apple doc & further still shy away from "articles" & such rather leaning toward a "scientific journal", i.e. a hypothesis is formulated, then data is collected, noted & assists the researcher in being confident his/her original hypothesis was indeed an accurate one or was not & "facts" demonstrate a different scenario to be true. This is a simple definition of the Scientific Method.


What you've demonstrated is a tendency to be dogmatic, sarcastic & ultimately come off foolish & little else.


Level 8, impressive.


"You see, "Epidermis" means your hair." - Nelson Munz

Dec 8, 2014 10:09 PM in response to lumierephoto

Most of the average users of Macs that download and use this piece of crud software do not have the foresight or forethought to have a viable data backup in the first place when they choose to use a piece of utility software that they put their complete trust in to instantly cure all of their Mac ills.


But what do I know. I have only been using, upgrading and troubleshooting Macs for over twenty years and have been an active participant in these Apple Community Support forums for nearly eight years and just about seen and read it all here


Obviously, you seem to know more about these types of utilities than I.

Maybe you can visit the MacPaw website and give the developers some awesome feedback on their software product and maybe suggest some things to make using their software more user friendly to use and also improve the install/uninstall process without leaving bits and pieces of its software behind and maybe suggest that they implement some new code to allow for a revert function in the highly improbable event that their software accidentally hoses some unsuspecting user's Mac system.


Well, good luck to you and happy computing!!!

😉

Dec 9, 2014 9:14 AM in response to MichelPM

Most of the average users of Macs that download and use this piece of crud software do not have the foresight or forethought to have a viable data backup in the first place when they choose to use a piece of utility software that they put their complete trust in to instantly cure all of their Mac ills.

So you're actually making one of my points/rationales for me. People who don't know how to use computers are bound to screw things up anyway. So why the paranoia??


maybe suggest some things to make using their software more user friendly to use and also improve the install/uninstall process without leaving bits and pieces of its software behind

TONS of software developers do this. In fact, I was doing some manual cleaning last night cause I just updated to Yosemite and found remnants of past Adobe installations all the way back to CS 5.


Yep, that's right, Adobe. Only one of the most successful software companies on the planet.


maybe suggest that they implement some new code to allow for a revert function in the highly improbable event that their software accidentally hoses some unsuspecting user's Mac system.

I've been using CleanMyMac 3+ years. I have also been using the SAME Mac OS X everyone else has been using. So WHY has my experience been different?


Remember folks, I basing my answers here on EXPERIENCE, these self proclaimed Apple "geniuses" are basing their answers on their BELIEFS and DOGMA that no one cares about. Users only want to have a good experience with their Macs and they could care less about the things you nit pick about.

Dec 9, 2014 9:35 AM in response to lumierephoto

lumierephoto wrote:

Remember folks, I basing my answers here on EXPERIENCE, these self proclaimed Apple "geniuses" are basing their answers on their BELIEFS and DOGMA that no one cares about.


Actually, our answers are based on knowledge of how the OS works and experience over many years with more computers than just our own. It's becoming increasingly obvious that your experience has been different because you don't know what you're doing and are not interpreting things properly. For example, I can only assume that all the screenshots you provided are supposed to be evidence that Macs do require maintenance, but what you have actually shown are screenshots of different troubleshooting tools, not things that are required as any kind of regular maintenance.

Dec 9, 2014 10:24 AM in response to thomas_r.

You should read up on some other opinions from experts, such as:


http://rixstep.com/4/2/cleanmymac,00.shtml

Ha Ha! An expert? ***?!


This guy talks about how you can "easily" do these tasks from the command line. As if general computer users know how to use the command line. Pfffffft! 😁


Then he goes on badgering the developers from the Ukraine and that their English isn't correct. What an idiot. Many great developers reside in Eastern Europe. I know because I work on virtual teams with them building applications for iOS. Companies know this too and that's why they hire them. They're good and they're cheap.


So you could save money on your car if you worked on it yourself. Yeah, everybody knows that. I can fix most issues with my car myself, but sometimes it's nice to have someone else do it.


Also you keep bringing up these other cleaning programs. I have no experience with them. I'm only speaking about what I do have experience with and that's CleanMyMac.


Also, in the article he goes over the "good stuff" about the program. The bad stuff, is mostly just nit picking.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

should I buy clean my mac 2 or is there another app I should use?

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