Problem Bootcamp Windows 10 & Bluetooth

Hello,


on my new iMac Pro Windows 10 created with Bootcamp, Bluetooth does not function anymore.

The problem is, that the original iMac Pro Magic Keyboard and the also original Magic Mouse 2 seems to pair but they get no connection ( keyboard + mouse no response ).


Before i had updated to MacOS 10.13.3 everything went well, both, keyboard and mouse were okay.


Reinstalling the Bootcamp Windows drivers does not have any success, same problem as before.



Any suggestions wether the Bluetooth problem has to due with the MacOS update and therefore the newly installed Windows drivers are also corrupted ?



Many thanks in advance ...


Klaus

Posted on Jan 27, 2018 4:37 AM

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Question marked as Top-ranking reply

Posted on May 25, 2018 5:51 PM

Can you try the following please for me please? It solved my issue where the trackpad and keyboard worked for a little while, then stopped responded despite the deviced being listed as 'paired' and connected.


In Windows, go into Control Panel > Device Manager, then expand the Bluetooth (you can also type 'Device Manager' in search and launch it that way).


Find 'Bluetooth Radio' and go into properties, then go into 'Power Management'.


Uncheck the box that says 'Allow the computer to turn off this device to save power' and click OK.


You may need to reboot to get the devices working properly again, then it should be fixed.


I hope this helps.

Similar questions

147 replies

Apr 8, 2018 4:01 AM in response to arcdrew

Has this method worked for someone else? Does it keep working on all Windows startups or does it always have to be repeated?


On the other hand it is not clear to me the BT's disconnection order, I explain:


Restart into windows 10.----- (in this point the BT is on?)

Turn Bluetooth on and off.----- (is "on to off"?)

Plug in keyboard with lightening cable.----- (while BT is off?)

Hold the command and Eject Key on IMac Pro keyboard. ----- (while BT is off?)

Remove lightening cable .----- (connect in BT at this time?)

Done


Can someone explain it to me?

Apr 8, 2018 4:05 AM in response to arcdrew

Has this method worked for someone else? Does it keep working on all Windows startups or does it always have to be repeated?


On the other hand it is not clear to me the BT's disconnection order, I explain:


Restart into windows 10.----- (in this point the BT is on?)

Turn Bluetooth on and off.----- (is "on to off"?)

Plug in keyboard with lightening cable.----- (while BT is off?)

Hold the command and Eject Key on IMac Pro keyboard. ----- (while BT is off?)

Remove lightening cable .----- (connect in BT at this time?)

Done


Can someone explain it to me?

Apr 8, 2018 5:21 AM in response to Carlos Garrido

Carlos Garrido wrote:


Has this method worked for someone else? Does it keep working on all Windows startups or does it always have to be repeated?


On the other hand it is not clear to me the BT's disconnection order, I explain:


Restart into windows 10.----- (in this point the BT is on?)

Turn Bluetooth on and off.----- (is "on to off"?)

Plug in keyboard with lightening cable.----- (while BT is off?)

Hold the command and Eject Key on IMac Pro keyboard. ----- (while BT is off?)

Remove lightening cable .----- (connect in BT at this time?)

Done


Can someone explain it to me?

Sorry, I have no idea what you are trying to do! Can you explain what this procedure is trying to achieve?

Apr 8, 2018 8:48 PM in response to igmackenzie

Hello,

First of all, I am a not any kind of expert, just a user. I have a new 2017 27” iMac for several months. Ive had no problems with the Magic Mouse and Magic Keyboard until a few days ago. I returned from vacation and they will not function in windows (using bootcamp). I updated the MacOS to 10.13.4 and then noticed it but from this thread I understand it’s likely a windows update issue.

I’ve only found a few threads like this one, at least I know I’m not alone. It is very frustrating, especially knowing how much $$ I paid for this computer.

For a non-expert like me - what is the best solution besides waiting on Microsoft or Apple. Use old wired mouse / keyboard (annoying but it works)? Or something else?

Thanks for any replies for a non genius but not dummy like me.

CZAHAROP

Apr 9, 2018 5:57 AM in response to igmackenzie

igmackenzie wrote:


I don't see where the confusion lies. Just use the one that is working! And in terms of expense, really? I mean you can buy a reasonable mouse for Windows use for a few pounds. Really not a big consideration!


$129 - Buy Magic Keyboard with Numeric Keypad for iMac in Silver - Apple

$129 - Buy Magic Trackpad for iMac in Silver - Apple


A USB-wired mouse is available for USD3. If I have $250+ invested in these two, it will not be used (or wasted) on Windows. macOS provides much richer functionality for both of these devices.


If M$ sees no value in testing/validating their updates on a Mac, the niche segment of BC/Windows users always suffer, whether it is a broken macOS update or a broken Windows Update. Neither am I a big fan of daily updates (or forced updates) from M$, a la Adobe.

Apr 9, 2018 11:23 AM in response to igmackenzie

2) Not sure what you mean about Retina displays not being supported. If icons, etc. are too small, then change the scaling factor in Windows Display Settings. Common for 5120x2880 displays is 200%.



This is what i mean about the Bootcamp Windows app still not supporting retina resolutions correctly. Volume pop-up very small compared to macOS or pre Retina screens. Icons inside the app abnormally small.


Windows looks great, and the scaling settings are properly configured by Bootcamp Setup on 200% (although it shows initially as a greyed-out 450% on Windows's settings saying a personalized scaled has been define and entering into it shows the 200%).


User uploaded file

Apr 9, 2018 11:26 AM in response to igmackenzie

Scaling in Windows has always been abysmal. Since its inception, it's been done the wrong way. Only since Windows 10 has Microsoft begun addressing the plethora of issues surrounding scaling. Every upgrade released to the system has improved the user experience on this matter, but they still have a long way to go before it's anywhere near what things look like in other OSes, MacOS included…

Apr 11, 2018 2:48 AM in response to igmackenzie

igmackenzie wrote:


Yep, all looking good so far!

As an aside, I was reminded of how crazy it is that we have to do a reg hack to make the Trackpad/Mouse scroll in the natural direction of macOS. It would be a trivial addition to the Bootcamp Control Panel. Why after all these years have Apple not done this. Scroll speed options, etc.?

Like in macOS, you mean? I don’t know, but it seems to me that, at least for the mouse, support is minimalist, if not barebones, to say the least. Keyboard options are nearly always few and far between, and can be configured in the Keyboard section (Settings > Devices). The same would be true for mouse options, if only the Apple-supplied driver would have included some.

Anyway, to be honest, I’m more than pleased that at least everything now works the way it should. I’m not that bothered by the lack of configurability, as I only reside in Windows for as long as I might need the apps that require it…

Apr 11, 2018 6:27 AM in response to igmackenzie

igmackenzie wrote:


As an aside, I was reminded of how crazy it is that we have to do a reg hack to make the Trackpad/Mouse scroll in the natural direction of macOS. It would be a trivial addition to the Bootcamp Control Panel. Why after all these years have Apple not done this. Scroll speed options, etc.?

Apple sees the Windows/Bootcamp market as a very small segment of it's overall market. Unless every Mac sold was used to run Windows, it is unlikely that Apple will do anything. The BC drivers are OEM'd by Apple from Microsoft. If Microsoft wants to sell feature parity between the macOS and Windows side, on Macs, it should come from Microsoft, not Apple.

Apr 11, 2018 7:33 AM in response to igmackenzie

igmackenzie wrote:


It's a nonsense that Apple behave in this way. They haven't updated the BC Control Panel for years, and are showing total disregard for the many Mac owners who also run Windows. BC is an advertised feature of buying Macs, so Apple should respect those who want to use their products in that manner.

There is nothing significant in the BC Control Panel, except OS switching. On the new iMacPro, the BC panel allows switching between APFS and Windows automatically. BC is advertised, but you are asking feature parity on Trackpad, not BC. If 5 Macs sold run Windows, and the other 95 run macOS only, who should Apple listen to - 95 or 5?


igmackenzie wrote:


I disagree that it's a MS thing, it is down to Apple to put that (and a few other) trivial change into the BC panel. Not everyone - and I don't include myself - wants, or even knows how, to make registry changes.

Very annoying.

Yet, you just installed a Windows Update to fix an issue of drivers that came from Microsoft. This entire discussion reflects a Microsoft issue, not an Apple issue. You can blame anyone you like, but this is a Microsoft issue. The scroll-wheel setting could very easily be detected and fixed in the Settings of a Mouse/Trackpad, based on PID/VID of the device.

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Problem Bootcamp Windows 10 & Bluetooth

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