Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 14: No longer charging

After upgrading to iOS 14 on my iPhone XS Max, everything seemed to be okay at first, but then tonight the phone decided it had had just about enough of that whole "charging" business. Tried it on multiple devices, across multiple different cables, including plugged into the wall. Tried hard reset. Tried it while the phone was powered off; in doing this, upon plugging in the cable, the phone powers on, so it clearly *recognizes* the cable plugged into it. No indication of even trying to charge, no chime, no green battery, nothing. As a result, it won't show up in iTunes, so I can't make a backup and restore the system to any previous state. Everything else seems to be functioning as it should.


All I can think is, since the unit clearly recognizes cables plugged into it and so the connector is probably functioning, that this is a software issue with iOS. Any thoughts on things to try?

iPhone XS Max

Posted on Sep 20, 2020 1:23 AM

Reply
Question marked as Best reply

Posted on Sep 20, 2020 2:19 AM

I have the same problem after updating my iPhone to iOS 14

https://discussions.apple.com/thread/251804766


Other people got this problem after updating iPhone to iOS 13.4

https://discussions.apple.com/thread/251273440?login=true&page=2


If you find the solution, please post it here.

Similar questions

185 replies

Sep 22, 2020 6:36 PM in response to Baphijmm

I have exactly the same problem! I updated my iPhone X last night, went to bed and left it on charge on Belkin wireless charger and this morning was at 10%. I thought I did not place it correctly so I plugged it in my PC and whilst I was on a phonecall I noticed it was at 4% and 3% when finished. I carried on a bit longer on charge but it kept dropping. I decided to hard switch off as that might've solved the problem and guess what - it would not switch on. Icon showing that is charging shows up but battery level never increase. Tried all sorts, wall plug (original of course), computer, wireless charger. Oh dear...

Sep 22, 2020 7:36 PM in response to Erroll

Done, thanks Steve. I have also spoken to customer support (online chat) and the only option they had available to me is to book an apointment at an Apple store. The earliest they have available is Sunday 27th @ 15:20. I had to take it. If they cannot repair they should be replacing it. That's what Microsoft did with a Microsoft Surface Pro 4 which I had for over a year and apparently there was something wrong with the screens - manufacturing defect. In a week I had a brand new one sent to me. Didn't have to go to any stores, a video recording the problem was enough and just posted it with a prepaid label they provided. I litterally did not spend a penny. Doubpt this will happen with Apple though.

Sep 23, 2020 4:16 AM in response to Baphijmm

Just a question, I have the same problem, but I had changed the battery prior. I know that it was not an Apple battery. Because, after it was changed, the phone would not sHow "battery health"... But the phone worked and charged fine before the update.

I'm wondering if anyone else had the same problem, and it was because of the battery not being an "official" Apple battery?

Sep 23, 2020 2:57 PM in response to Baphijmm

Quick update with more data:


Attempted a complete re-install from the ground up, in the hope that this is a problem with the download of iOS 14; as the USB doesn't work, the only way to do this is to "Erase all data". Which, based on what I saw, doesn't actually re-download and re-install the operating system. Is there a means to re-download and re-install the operating system directly onto the phone itself? If not, that's a pretty big blind spot, as right now I am pretty dang convinced the problem that a lot of folks are having is that iOS didn't download correctly, and was missing a bit here or there. That would explain the various disparate nature of these failures across the board.


Unfortunately, as this did not re-download the OS, it didn't solve the problem. One thing I did note, however, is that while the USB is plugged in, the phone recognizes it to the point that it actually disables its own wireless charging. So, again, the hardware is functional; it *must* be a software failure.


To answer Jfs767's question: This is an unmodified iPhone, that might as well be straight out of the box. No battery replacement, no connector replacement, not even a trip to the Genius Bar.

Sep 25, 2020 1:40 PM in response to Baphijmm

I wish I could change at least the title of my post. At this point, the problem isn't charging; it charges just fine on a wireless charger. The problem I'm having is that the USB handling is just gone. It'd be nice if Apple had a series of tests I could do here that would confirm whether the problem is actually a problem with the Lightning port (which I don't believe, but might be) or with the OS. But then, that'd mean they'd have to admit they made a mistake with their latest OS release, which, they didn't want to admit that even in the beta testing phase, when a huge chunk of people were like, "My charging disappeared" or "My USB disappeared".


I mean seriously. At this point, if I could revert the phone to 13.7, I absolutely would. This is torturous.

Sep 26, 2020 2:19 PM in response to jacofrompretoria

You know what? You might have actually given me the final piece of the puzzle here.


We already know the iOS 14 upgrade causes an *immense* initial draw on the battery, something that was easily the number-one complaint about the upgrade itself. Between running update processes in the background and forcing updates in the foreground, the power draw was much larger than I believe any other iOS release.


It's entirely likely that the folks at Apple anticipated this, and decided to include code to reduce power draw by other, "less necessary" elements, including but not limited to the wireless charging, USB, and camera / flash LED, in order to make the transition to iOS 14 seem like less of a problem and more overall successful. ****, I might even say that it was their intent to have the code then restore that functionality once the initial power draw boost was over. However, it would appear that someone forgot to include that, because a large number of people are still without. They fixed the camera / LED item because for many, that destroyed half the functionality of the phone, but these other issues have been largely ignored because "you can work around that".


In radio, there's a well-known thing called the reciprocity theorem, that states that an antenna's receiving characteristics are equivalent to its transmitting characteristics. The wireless charging on the iPhone is an inductive charge, but that's still a form of antenna: If power is reduced to the receiving antenna, its ability to receive is subsequently also reduced. That would explain what you're seeing, that the induction charging only works if you remove the back plate.


Similarly, USB is a signal transmitted down a wire. If the phone's USB receiver has reduced power, its ability to see that signal is also summarily reduced. So, while the phone sees the signal well enough when it's off to power itself back on, it doesn't see the signal well enough to actually consider it a proper USB connection.


I think we're getting somewhere here. I sincerely hope Apple's engineers read this, but I know it's called the "Community Forums" for a reason. :V

Sep 27, 2020 7:54 AM in response to Baphijmm

**UPDATE** I have had the same issue where my iPhone XS Max did not charge. I tried to update the iPhone through the iTunes app on PC, but my iPhone didn’t connect. When I tried a new charger that my friend just bought, it charged my phone. The problem could be the charger. Maybe the support of the charger on the newer version? TL;DR Get new charger and see if it works. You could get one for free if you recently bought your phone

Sep 27, 2020 7:59 AM in response to prasanna245

So, in this case, your problem was your charger. But we don't have this problem. I have two Apple charger and one powerful charger with DP and 20W. Nothing works. The Lightning Port is clean and is 100% not defective.


Without a sim card in my iPhone I can turn it normal on. The battery is in a regular state (60% of charge) and I can charge it with any of my charger adapters.

Sep 28, 2020 11:23 AM in response to Baphijmm

Hi Baphijmm,


I've just installed iOS 14.0.1 this morning on my iPhone 7+, I charged my phone once until 50% and can't do it again. I'm now stuck with 29%.


And like you, if it's off and I put the charger on it's booting but no charge whatsoever.


At first I thought it was because the connector was dirty but I've cleaned it and it doesn't charge.


Never had an issue like this before...


Sep 29, 2020 9:34 AM in response to Baphijmm

If it can helps somebody,


Yesterday I tried to charge my beloved 7+ with my apple cable and my powerbank, it seemed to work but the charge came from 25% to 32% during the night (I guess the powerbank was almost empty).


So this morning, one of my colleagues suggested me to do an hard reset, I've done it, plugged in and it began to charge and got up to 100% normally. I kept it plugged-in, subscribded a 200GB iCloud storage and backing-up.


I'll unplug it when the back-up will be over, don't wanna lose my data.


I'm hoping that the hard-reset fixed the issue (I never shutdown my phone), still got an appointement in the apple store tomorrow maybe for an indepth cleaning of the lightning port.


Just waiting for the iPhone 12 to come out.

Sep 29, 2020 5:01 PM in response to RedExcess

Hi,


I have this problem with my iPhone XS too. Immediately after this update to iOS 14 my phon won’t charge.


Then I figured out that every time my iphon won’t to charge he shows a battery with 0-1% charge and do restart before that.


I did hard reset and it didn’t work for me. I replaced my battery with original one and still the same problem.


The only thing that works for me is pulling out the sim card. I’m still testing that. Charging and battery level are normal.


Tomorrow I will put the sim card back and test it again!


People who have this issue, please teat it without sim card over 24 hours or more.


Maybe mobile connection causes this problem with too high current consumption from the battery or there is an other software bug with that.

Oct 1, 2020 6:55 AM in response to Baphijmm

Hey all, my iPad has been doing this since Sunday (a few days after iOS was updated to 14.1). It’s been an issue all week. I spoke with support and they said to take it in. I did all the things posts suggest to retain battery but it was just not charging. I’m on it now and it’s fixed after factory reset. I had a backup so I wiped it, even though the battery wouldn’t charge more than about 24%. After the reset, I plug in USB-C and immediately it recognizes. It restored overnight and is back to normal now.


I’m hoping this helps others. Do a factory reset (reset settings didn’t work, has to be factory). I’m still on 14.0.1 and it’s working fine.

iOS 14: No longer charging

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.