iOS 14: No longer charging

After upgrading to iOS 14 on my iPhone XS Max, everything seemed to be okay at first, but then tonight the phone decided it had had just about enough of that whole "charging" business. Tried it on multiple devices, across multiple different cables, including plugged into the wall. Tried hard reset. Tried it while the phone was powered off; in doing this, upon plugging in the cable, the phone powers on, so it clearly *recognizes* the cable plugged into it. No indication of even trying to charge, no chime, no green battery, nothing. As a result, it won't show up in iTunes, so I can't make a backup and restore the system to any previous state. Everything else seems to be functioning as it should.


All I can think is, since the unit clearly recognizes cables plugged into it and so the connector is probably functioning, that this is a software issue with iOS. Any thoughts on things to try?

iPhone XS Max

Posted on Sep 20, 2020 1:23 AM

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Posted on Jan 6, 2021 9:22 PM

I’m having this problem right now on my 7 Plus. This has happened to me about 13 times already. What I’ve noticed is that whenever my phone is processing too much like Twitter, discord, YouTube, and some games. It’ll not charge. What I’ve started to do is put my phone on airplane mode, delete all notifications, and close all applications, shut it down then turn it back on, and then I connect to power. It’ll then take a second but it’ll start charging. Definitely a software issue.

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185 replies

Oct 15, 2020 4:21 AM in response to macgraphic

Follow up.. I received my phone back... Did the magical thing that happens when you get a new phone ( put it next to your old phone and it transfers all your stuff)... I ran the phone down to 70%, and plugged in the phone for the night...

Cant say that it wasnt on my mind over night.... But this morning.... Unlike the other 10 tries before... It was charged to 100%!


My original post was one of the very first listing this problem... I had wiped out the phone, and uninstalled updates, etc ( fyi, whenever I reverted to IOS 13, the Phone WOULD charge correctly, just to be screwed up on each IOS 14 Attempt )..


Whatever they did at Apple service fixed me...

The repair receipt said Battery...AND SPEAKER were replaced... ( speaker?).


Bottom line... YES Software... But there must be some battery component... (Speaker??)


Bring your phone to Apple... And argue that the repair/upgrade should be free.... After all, Our time is worth something too... And we have all spent quite a while stressing, fretting and re-installing.


Good luck... I am off to do some emails and update my audiobooks.


Phone fixed... Check....✅

One less stress on my plate.

Wishing you the same...

-Joel

Oct 16, 2020 6:04 AM in response to Jfs767

The idea was to give the iphone time to do this voodoo optimization process and to change the battery after that. Because highly likely the batteries are damaged after this update issue. But I'm not sure about it!


I changes the battery (original Battery from other iPhone), but it didn't help. My iPhone switched to 0% battery again and I was not able to charge it.


Later I noticed that it works without the sim cars. So I did factory reset, restored my data and put the phone on power supply without the sim card for day or two. After that I was able to run my iPhone wit the sim card and battery, but with new battery.


I don't know exactly if my old battery was damaged or it have just the voltage level too low. But I'm still not able to charge my old battery.

Oct 28, 2020 4:35 PM in response to fitzpatton

iOS 14.01 has now been upgraded to iOS 14.1. I ran the upgrade this afternoon on my iPad Air 2 without any issues. The bug fix list provided by Apple on their site did not mention fixing any issues with the charging port, battery or the charging port not recognizing the charging cable. Vendors do not list all the bug fixes in their release notes, but this update may resolve your issue.

Nov 10, 2020 2:44 PM in response to Erroll

Erroll wrote:

This is a user forum. This problem is obviously limited to a small number of users and, believe it or not, Apple may be largely unaware of it. If *everyone* in this thread reported their issue to Apple, it might spur some research on their behalf. I was lucky, the Apple Store replaced my phone but, if they hadn't, I wouldn't have given up. There's clearly an issue here. Tell Apple.

https://www.apple.com/feedback/iphone.html


Good advice, but you should also contact Apple Support using the link at the top of this page, as that creates an open ticket that is tracked and analyzed, and engineers then look through the logs for common problems. Visiting a genius bar does the same thing. Feedback isn’t that immediate.

Nov 26, 2020 11:04 PM in response to Baphijmm

Hey there! OP here. Since this thread has kinda blown up, might as well post an update:


I never did get this to work. I ultimately traded that phone in for an iPhone 12 Pro Max.


This new phone, when it arrived, seemed to work just fine. Plugged it in to my main computer (a Linux box), and it recognized the cable that, for the last two months, would not work on the iPhone XS Max. It worked on my Windows laptop, which I plugged it into so I could charge it while I was attending class.


Immediately after this, attempting to plug this *brand new* iPhone 12 Pro Max back into my Linux machine, the phone would not recognize it, and refused to charge. The exact same set of symptoms as was on the iPhone XS Max.


Now, this phone *does* connect to other items. It connects just fine to the aforementioned laptop at this time, and the cable was confirmed good by charging the phone with it from the laptop. It connects just fine to my car. It connects just fine to my work computer, another Windows machine. It connects to a Mac mini of mine, something else the iPhone XS Max refused to do.


It just doesn't seem to want to see the Linux computer.


It's as though something in software has created a connection lock on the phone, which matches pretty closely to what I'd seen on the iPhone XS Max (though significantly less universal). My best guess is that, by plugging it into my Windows laptop, iTunes queried the phone, which my Linux machine did not do (for obvious reasons). So then after that, even though the Linux machine has a perfectly viable USB signal and it should at least be *charging* on that computer, it's refusing to do anything.


Similar to the iPhone XS Max, this phone clearly sees that USB is being offered; it will not charge on a wireless charging pad if the USB cable is plugged into that computer. (This is, again, exactly the same symptom I saw on the XS Max.) And, as my wireless charger works when plugged into this exact same computer, to charge this exact same phone (which is how I was charging the XS Max previously), that clearly demonstrates that the USB on that computer is absolutely functional.


So. Cable's been tested. USB has been tested. And the charging circuitry of the iPhone 12 Pro Max has been tested. And all are clearly demonstrated as working correctly.


But, when this phone is connected to that specific computer, it refuses to acknowledge the USB.


I think this is pretty strong evidence that there's something *seriously* broken in iOS 14.

Jan 8, 2021 5:11 AM in response to svendy123

Update: I needed a phone for work and didn't want to switch to Android. So ... grumble, grumble, i begrudgingly bought a new one $$$ on Dec. 11th and the old 6S has been powered down sitting on a shelf since then.

I was intrigued by one of the posters recently who got it to charge while it was in "airplane" mode, I tried it again. I plugged in the cable, it charged. Plug/unplug/plug/unplug - it charged to 100%.

When I first encountered this problem I had tried every cable I had and none worked. Took it to Apple "Genius's", nope ... "we recommend you buy a new phone, there is no repair available".

Did it need to rest for 25 days? Who knows. A couple bits of information...

  1. The battery had declined to 19% when I plugged it in 25 days later.
  2. The phone was turned off during this time so no patches/updates snuck in there.
  3. Of course the phone started when I plugged it in (I hate that they force that).

It's hard to not join with the conspiracy theorists at this point suggesting the evil empire controlled all this. Sigh, I preferred the pride of being an Apple customer rather than just another controlled, frustrated customer.


I guess, the only real change that occurred (maybe, don't remember), is that when it miraculously started charging yesterday, it had no SIM card. So ... for someone who currently has this problem, try pulling the SIM card and trying the charge again.

(seems a pretty thin theory, but ... it's charged now and excepting every cable I have).


Good luck.

Oct 15, 2020 2:42 PM in response to Anton_X

I'm one of the first to post in this thread. I found this thread so I took my iPhone SE to the local Apple Store and I took my iPad with this thread (and another similar one) bookmarked.


At that stage none of the 'Geniuses' was aware of this issue, and I had to haggle with them, but they *did* eventually replace my phone.


Now there are hundreds of people here with iOS 14 charging issues. Somewhere in the Apple hierarchy is someone who could authorise replacing your battery. I'm not sure how to find them. Good luck.

Oct 22, 2020 12:05 PM in response to Lawrence Finch

No! My iPhone is not broken. Is exact the same issue the people write here about. (Except real hardware issues with lightning port).


How I know that? Because I am an engineer! ) Because I replaced my battery with the new one and it also didn’t work properly. It was the same behavior like before. So I knew that this issue has nothing to do with the battery directly. Then I took the SIM card out and it was good. But I knew I need full functionality. So i put my iPhone directly to the power supply, without the battery but with SIM card and this worked for 2 days fine.


Why the iPhone works with external power supply instead of the battery, but not direct with the original battery?


I found out, that after software update there are some processes performed by iOS14 and these need the CPU Power that consumes a lot of energy. So, the battery is overloaded and will not work properly. So I leave my iPhone for two days direct on the laboratory power supply and after that put my battery back again. And now my iPhone is working again!


Not all iPhones have this problems, but we have this problem. It depend on the amount of storage, on amount of data on your phone and on that how old and how strong is your battery!


Until such people like you will write here about hardware issue or lightning port is derty, Apple will never fix this problem!


It is enough! You are writing here your wrong ideas and I really don't understand why you have so much points. Because you are not the guy who want to help people here. Please don't write in this topic.


Move to topics like ”I can't remove my sim card, where is it?” You are really good to help people who don't have serious problems!


For the record, my iPhone is working now!



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iOS 14: No longer charging

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