iOS 14: No longer charging

After upgrading to iOS 14 on my iPhone XS Max, everything seemed to be okay at first, but then tonight the phone decided it had had just about enough of that whole "charging" business. Tried it on multiple devices, across multiple different cables, including plugged into the wall. Tried hard reset. Tried it while the phone was powered off; in doing this, upon plugging in the cable, the phone powers on, so it clearly *recognizes* the cable plugged into it. No indication of even trying to charge, no chime, no green battery, nothing. As a result, it won't show up in iTunes, so I can't make a backup and restore the system to any previous state. Everything else seems to be functioning as it should.


All I can think is, since the unit clearly recognizes cables plugged into it and so the connector is probably functioning, that this is a software issue with iOS. Any thoughts on things to try?

iPhone XS Max

Posted on Sep 20, 2020 1:23 AM

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Posted on Jan 6, 2021 9:22 PM

I’m having this problem right now on my 7 Plus. This has happened to me about 13 times already. What I’ve noticed is that whenever my phone is processing too much like Twitter, discord, YouTube, and some games. It’ll not charge. What I’ve started to do is put my phone on airplane mode, delete all notifications, and close all applications, shut it down then turn it back on, and then I connect to power. It’ll then take a second but it’ll start charging. Definitely a software issue.

185 replies

Nov 12, 2020 12:38 AM in response to Lawrence Finch

why would I buy a product that has obviously got issues that Apple don’t seem to have taken any responsibility for.

why not admit there’s an issue and offer a credit note towards a new phone. They cost less than $ 100 dollars to make so it would be a really decent thing to do.

I can’t support a company that is only interested in corporate profit.

so for me it’s a matter of principal and as I spend a lot on phones through my company ( around 50 per year ) then that business is now lost to Apple.

Nov 26, 2020 10:55 PM in response to AppleWoke

Apple is not doing anything to make third party cables "not work."


If they used to work in the past they may have been on the edge of correct specifications all along and have fallen out of spec.


Had Apple gone to USB-C, these boards would be filled with complaints about having to purchase new cables given the huge Lightning infrastructure from cables to car docks.

Nov 27, 2020 2:20 AM in response to Baphijmm

Hi everyone.


just wanted to let the community know that a couple of days ago I posted a solution that worked for me. It’s to do with battery replacement and other various steps which I’m not going to mention again and for the battery replacement I would strongly suggest that you either contact apple or an approved repair service (I don’t want this comment to be deleted as well)


This is what apple sent me when they decided deleting my comment. This obviously goes to show that they are monitoring the forum AND are 100% aware of the problems.


So in my opinion I might have disclosed a solution which probably solves the problem and Apple doesn’t like that.


I hope this doesn’t get deleted too cause once you’re on target that’s it.


Apple email:


Thanks for participating in Apple Support Communities.



We’ve removed your post iOS 14: No longer charging from the Apple Support Communities site because it contained some questionable advice.



We appreciate your involvement in our forums, and hope you’ll continue to be active here.

Dec 10, 2020 1:59 PM in response to Baphijmm

So, 2 days ago I upgraded to 14.2 from 14.1 after being browbeaten into updating by the update-bot. My phone was old (6s plus), but the battery had been replaced and was still at 96% efficiency. A little other history on this phone, was it was getting rather finicky with charging for a few months. The cable had to be plugged just so. The cable had to be a relatively good condition (Apple or 3rd party). I was waiting for the 12s to be released before I upgraded, but the failure to charge caught me off guard and I needed a solution ASAP.

I made an appointment with the Apple "Genius's" today. After their 10 minute diagnostic, they came back and said the phone needs to be replaced. I had assumed it was just the lightning port was worn and needed replacing. I read on this forum that someone had this done for 40 dollars and all was well.

When I asked why can't it be fixed, they said that, and I quote "It's not drawing enough power and we recommend replacing the phone".

Not drawing enough power, what does that even mean??? It was drawing enough power to satisfy 14.1.

Furthermore, they tell me that they cannot replace the lightning port even if that was the cause.

Does this make any sense to anyone?

Regardless, I have a couple old iPhones that my children have outgrown (newer than mine, but small footprint) that I can maybe steal/de-solder the lightning port and solder it in the 6s-plus. I'm not doing this because it's practical, I'm doing it because I'm mad.

End of rant.

My main question is ... does "the phone is not drawing enough power" make sense to anyone when all I did was update IOS?

Thanks for any insights, and hope this post might help someone else to understand the issue they're having.

Dec 22, 2020 8:37 AM in response to Baphijmm

Hi ,


Even I and my husband face same problem . His phone is Just a week old brand new iPhone 7 nee Cabel nee charger but after upgrading to IOS14 hi phone is not at all charging it’s been a day it shows apple logo that’s it .


mine iPhone 8 a year old but I just unboxed buy new cable from iPhone box still at times phone is not charging and too Slow and have to charge thrice a day I don’t use net much. Seems software issue.

Jan 8, 2021 12:07 AM in response to Chaos6

Same problem.

Iphone 6splus.

After upgrading to 14.3, the Iphone stopped charging the battery.

I tried all "hints" but failed miserably.

I also installed a new battery, without success.

The Iphone tells me it is charged to 100% but in reality it's empty because it doesn't load though.

So i'm not able to downgrade.

As soon as i disconnect the charging cable, the Iphone powers down.

My Iphone turned into a 250€ special waste.

What i disgrace. Apple should hire professional programmers.

So what's the deal now ?

Mar 3, 2021 9:32 AM in response to Baphijmm

I don’t have a fix. But it’s a real issue and clearly the idiot who thought optimizing charging is to blame! Apple needs to fix in software even if that means removing all code created when they came up with Optimizing charging feature. It’s a dumb not needed feature!!! And it’s off on my new iPhone 12 and still the bug is preventing charge on new known good cables! Wireless charging works so I am forced to put phone down to get by. #AppleNeedsToFixThisASAP

Apr 4, 2021 6:50 AM in response to DeanW123

I have the same issue, two days ago my phone updated and the battery started going down like crazy, at first i managed to charge it in airplane mode to try to restore from backup and hard reset and all those, but now it wont even turn on long enough to unlock it and try to play around with the settings. It charges 1% and then turns off again, over and over. This is horrible! I can't believe I'm losing a perfectly good phone to such a stupid issue, it really feels like Apple is screwing us over.

Apr 30, 2021 2:43 PM in response to Baphijmm

I just spent an hour texting back-and-forth with an Apple rep who told me no one had reported this issue before. I have had it several times, I just bought new cables last week, they worked until yesterday‘s update. The rep spent 20 minutes researching the issue, came back and said The issue had never been reported. Obviously, he couldn’t find his way to these forums. It’s very frustrating.

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iOS 14: No longer charging

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