I got to tier 2 support and they were able to fix this issue for me. You could very well have a different problem, but for me, the Home app database was corrupted on my device. The solution was to clear the home app data which requires access to the settings screen of the Home app, which I obviously couldn't get to. Here's what I had to do. On a separate device I signed into iiCloud and started up the Home app, thankfully, it launched correctly here (maybe the corrupted data hadn't synced all the way or something). From the Home app's home screen (the one with the red leaves) I accessed the settings via the arrow on the top left corner; this opens up the settings, at the bottom i tapped a button that said "Remove Home". This is the new way of clearing your home app data (on iOS 9 I believe there was a way to do this for home kit in the system settings). Now that the database was cleared I waited a few mins to allow the change to propagate and sync to iCloud. NOW, on the borked device, disabled and reenabled HomeKit from the iCloud settings in the setting app (Settings->your_name->iCloud->Home); this should manually trigger a resync of your now cleared home app data and viola, you should be able to launch the app.

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26 replies

burakoz

Level 1

4 points

Nov 27, 2017 1:08 PM in response to Funrush

Hi Everybody,

I have found a solution for my iphone and ipad. I hope this will help for others as well.

I have just encountered this issue today, when i wanted to use Home app for the first time.

After i have looked all similar threads about this issue, actually i didn't want to reset my phone and load a fresh ios etc.

After i saw that, everything is related with itunes, and my itunes has always warns me about that it is full with photos and videos. Since, i have the backup of my photos, i decided to erase everything in icloud to see what happens. And suddenly after erasing everything, i finally see the "reset homekit link" and it is working for me. I believe, you need at least some space in icloud, but if you have chance make some space and try again to see if it is working for you.

Good luck!

Nov 28, 2017 4:48 PM in response to Arthur__

Arthur__,

Dude, your trick did it! Thank you sir...

It was very simple and quick. Home Kit on my iPhone works like a champ now.

I advise everyone to try Arthur__'s fix before doing anything drastic that may erase any data. it took all of 3 minutes to complete.

Friendship

Funrush Author

Level 1

68 points

Jan 2, 2018 10:29 AM in response to nhmerino

Hi nhmerino, no that’s not correct. They change ‘something’ on Apple’s side that will resolve certain HomeKit isssues. That said, an AppleCare person needs to go through all the nessecery steps with you in order to justify a request for such serverside fix.

The person that has the authority to do stuff to your iCloud data is going to ask the AppleCare person you speak to questions like:’did the customer reset his of her device?’ And ‘did the customer restore his or her iCloud backup’.

So you just need to be patient and do all the stuff Appel asks you to do. At the end of this ‘journey’ a request will be send to someone at Apple to reset your HomeKit data.

miller06

Level 1

4 points

Feb 21, 2018 3:20 PM in response to Alexroet

After trying everything possible I turned the firewall off on my router, while home app was still trying to load. As soon as I done this I got a red message at bottom of screen asking if I would like to reset configuration.

Finally able to use my HomePod 😬

Nevi

Level 1

14 points

Oct 5, 2017 5:06 PM in response to Funrush

Did you ever end up contacting support? What was the magical solution!? I've tried all of these steps as well.

bszen27

Level 1

14 points

Nov 29, 2017 6:26 AM in response to Snoop Dadd

I wish Arthur's trick helped. Now my home app is just a black screen of nothingness. At least the loading accessories screen is gone, though this might officially be worse. 😟

Mojonaut

Level 1

4 points

Dec 4, 2017 6:46 AM in response to bszen27

I've tried Arthur's work around, and I've tried re-setting my phone. Still not getting past the white loading screen. Better contact Apple 😟

fps020

Level 1

4 points

Dec 11, 2017 8:51 PM in response to Nevi

I tried this and unfortunately it broke the homekit on my other device. Now both my wife's and my iphone have the issue where my iPhone Homekit was working correctly before.

Alexroet

Level 2

422 points

Dec 23, 2017 9:32 PM in response to Nevi

Does removing the home erase everything though? I have all sorts of devices and scenes in mine and don’t want to have to recreate them

Alexroet

Level 2

422 points

Jan 16, 2018 3:55 AM in response to arun.s.7r

I wish it were that simple. My keychain has been on all along

Mar 10, 2018 9:45 PM in response to Nevi

Thank you! This solved my son’s problem!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Home app showing "Loading Accessories and Scenes" in perpetuity.