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Level 1

66 points

Home app showing "Loading Accessories and Scenes" in perpetuity.

The Home app on my iPhone is showing me a white page with bold font saying: "Loading Accessories and Scenes" with a small spinner just above it.

I cannot use the home app because of this.

When I log out of my iCloud account the issue is resolved and the home app works as expected.

Things I did to try resolve the issue:

-Force quit the Home app

-Restart my iPhone

-Force shut down and power on my iPhone

-Disable iCloud Home syncing (in the settings app)

-Disable iCloud keychain

-Sign out of iCloud, remove all of my iCloud data from my iPhone, sign back in.

-DFU restore iPhone and restore encrypted iTunes backup

None of these steps resolved the issue.

These are other people having the same (or very similar) issue:

the home icon keeps loading accessories and scene

Home App Stuck on Loading Accessories and Scenes Stuck

HomeKit stuck on loading scenes and accessories.

Home (HomeKit) App Stuck on Loading accessories and scenes

Re: My home app stucks on "loading accessories and scenes" on ios 10.1.1 on iphone 5s

Home Stuck on Loading Accessories and Scenes

Apple Home App Not Working

HomeKit

I think this is an iCloud issue. I would love a solution from anyone that can give me one. Thanks.

iPhone 6s, iOS 10.3.3, iOS11

Posted on Sep 13, 2017 12:23 PM

Best reply

Arthur__

Level 1

15 points

Posted on Nov 12, 2017 8:00 PM

This helped me, in this particular order:

1) turn off Keychain

2) turn off the toggle of HomeKit in iCloud

3) turn on Keychain

4) open HomeKit app and press the button inside the app to enable ICloud.

hopefully it helps.

View in context

26 replies

Funrush Author

Level 1

66 points

Jan 2, 2018 10:29 AM in response to nhmerino

Hi nhmerino, no that’s not correct. They change ‘something’ on Apple’s side that will resolve certain HomeKit isssues. That said, an AppleCare person needs to go through all the nessecery steps with you in order to justify a request for such serverside fix.

The person that has the authority to do stuff to your iCloud data is going to ask the AppleCare person you speak to questions like:’did the customer reset his of her device?’ And ‘did the customer restore his or her iCloud backup’.

So you just need to be patient and do all the stuff Appel asks you to do. At the end of this ‘journey’ a request will be send to someone at Apple to reset your HomeKit data.

miller06

Level 1

4 points

Feb 21, 2018 3:20 PM in response to Alexroet

After trying everything possible I turned the firewall off on my router, while home app was still trying to load. As soon as I done this I got a red message at bottom of screen asking if I would like to reset configuration.

Finally able to use my HomePod 😬

Viskuh

Level 1

4 points

Feb 23, 2018 4:29 AM in response to Funrush

I've contacted Apple for this. You can reset your corrupted HomeKit data by waiting for 30 minutes on the "loading accessories and scenes" screen. A message in red text will appear below to reconfigure your settings.

Other solutions: Create another Apple ID or logout in iCloud.

Nevi

Level 1

14 points

Oct 5, 2017 5:06 PM in response to Funrush

Did you ever end up contacting support? What was the magical solution!? I've tried all of these steps as well.

bszen27

Level 1

14 points

Nov 29, 2017 6:26 AM in response to Snoop Dadd

I wish Arthur's trick helped. Now my home app is just a black screen of nothingness. At least the loading accessories screen is gone, though this might officially be worse. 😟

Mojonaut

Level 1

4 points

Dec 4, 2017 6:46 AM in response to bszen27

I've tried Arthur's work around, and I've tried re-setting my phone. Still not getting past the white loading screen. Better contact Apple 😟

fps020

Level 1

4 points

Dec 11, 2017 8:51 PM in response to Nevi

I tried this and unfortunately it broke the homekit on my other device. Now both my wife's and my iphone have the issue where my iPhone Homekit was working correctly before.