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Funrush Author

Level 1

68 points

Home app showing "Loading Accessories and Scenes" in perpetuity.

The Home app on my iPhone is showing me a white page with bold font saying: "Loading Accessories and Scenes" with a small spinner just above it.

I cannot use the home app because of this.

When I log out of my iCloud account the issue is resolved and the home app works as expected.

Things I did to try resolve the issue:

-Force quit the Home app

-Restart my iPhone

-Force shut down and power on my iPhone

-Disable iCloud Home syncing (in the settings app)

-Disable iCloud keychain

-Sign out of iCloud, remove all of my iCloud data from my iPhone, sign back in.

-DFU restore iPhone and restore encrypted iTunes backup

None of these steps resolved the issue.

These are other people having the same (or very similar) issue:

the home icon keeps loading accessories and scene

Home App Stuck on Loading Accessories and Scenes Stuck

HomeKit stuck on loading scenes and accessories.

Home (HomeKit) App Stuck on Loading accessories and scenes

Re: My home app stucks on "loading accessories and scenes" on ios 10.1.1 on iphone 5s

Home Stuck on Loading Accessories and Scenes

Apple Home App Not Working

HomeKit

I think this is an iCloud issue. I would love a solution from anyone that can give me one. Thanks.

iPhone 6s, iOS 10.3.3, iOS11

Posted on Sep 13, 2017 12:23 PM

Top-ranking reply

Arthur__

Level 1

15 points

Posted on Nov 12, 2017 8:00 PM

This helped me, in this particular order:

1) turn off Keychain

2) turn off the toggle of HomeKit in iCloud

3) turn on Keychain

4) open HomeKit app and press the button inside the app to enable ICloud.

hopefully it helps.

View in context

26 replies

burakoz

Level 1

4 points

Nov 27, 2017 1:08 PM in response to Funrush

Hi Everybody,

I have found a solution for my iphone and ipad. I hope this will help for others as well.

I have just encountered this issue today, when i wanted to use Home app for the first time.

After i have looked all similar threads about this issue, actually i didn't want to reset my phone and load a fresh ios etc.

After i saw that, everything is related with itunes, and my itunes has always warns me about that it is full with photos and videos. Since, i have the backup of my photos, i decided to erase everything in icloud to see what happens. And suddenly after erasing everything, i finally see the "reset homekit link" and it is working for me. I believe, you need at least some space in icloud, but if you have chance make some space and try again to see if it is working for you.

Good luck!

Nov 28, 2017 4:48 PM in response to Arthur__

Arthur__,

Dude, your trick did it! Thank you sir...

It was very simple and quick. Home Kit on my iPhone works like a champ now.

I advise everyone to try Arthur__'s fix before doing anything drastic that may erase any data. it took all of 3 minutes to complete.

Friendship

Funrush Author

Level 1

68 points

Jan 2, 2018 10:29 AM in response to nhmerino

Hi nhmerino, no that’s not correct. They change ‘something’ on Apple’s side that will resolve certain HomeKit isssues. That said, an AppleCare person needs to go through all the nessecery steps with you in order to justify a request for such serverside fix.

The person that has the authority to do stuff to your iCloud data is going to ask the AppleCare person you speak to questions like:’did the customer reset his of her device?’ And ‘did the customer restore his or her iCloud backup’.

So you just need to be patient and do all the stuff Appel asks you to do. At the end of this ‘journey’ a request will be send to someone at Apple to reset your HomeKit data.

miller06

Level 1

4 points

Feb 21, 2018 3:20 PM in response to Alexroet

After trying everything possible I turned the firewall off on my router, while home app was still trying to load. As soon as I done this I got a red message at bottom of screen asking if I would like to reset configuration.

Finally able to use my HomePod 😬

Nevi

Level 1

14 points

Oct 5, 2017 5:06 PM in response to Funrush

Did you ever end up contacting support? What was the magical solution!? I've tried all of these steps as well.

bszen27

Level 1

14 points

Nov 29, 2017 6:26 AM in response to Snoop Dadd

I wish Arthur's trick helped. Now my home app is just a black screen of nothingness. At least the loading accessories screen is gone, though this might officially be worse. 😟

Mojonaut

Level 1

4 points

Dec 4, 2017 6:46 AM in response to bszen27

I've tried Arthur's work around, and I've tried re-setting my phone. Still not getting past the white loading screen. Better contact Apple 😟

fps020

Level 1

4 points

Dec 11, 2017 8:51 PM in response to Nevi

I tried this and unfortunately it broke the homekit on my other device. Now both my wife's and my iphone have the issue where my iPhone Homekit was working correctly before.

Alexroet

Level 2

422 points

Dec 23, 2017 9:32 PM in response to Nevi

Does removing the home erase everything though? I have all sorts of devices and scenes in mine and don’t want to have to recreate them

Alexroet

Level 2

422 points

Jan 16, 2018 3:55 AM in response to arun.s.7r

I wish it were that simple. My keychain has been on all along

Mar 10, 2018 9:45 PM in response to Nevi

Thank you! This solved my son’s problem!

Home app showing "Loading Accessories and Scenes" in perpetuity.