I got to tier 2 support and they were able to fix this issue for me. You could very well have a different problem, but for me, the Home app database was corrupted on my device. The solution was to clear the home app data which requires access to the settings screen of the Home app, which I obviously couldn't get to. Here's what I had to do. On a separate device I signed into iiCloud and started up the Home app, thankfully, it launched correctly here (maybe the corrupted data hadn't synced all the way or something). From the Home app's home screen (the one with the red leaves) I accessed the settings via the arrow on the top left corner; this opens up the settings, at the bottom i tapped a button that said "Remove Home". This is the new way of clearing your home app data (on iOS 9 I believe there was a way to do this for home kit in the system settings). Now that the database was cleared I waited a few mins to allow the change to propagate and sync to iCloud. NOW, on the borked device, disabled and reenabled HomeKit from the iCloud settings in the setting app (Settings->your_name->iCloud->Home); this should manually trigger a resync of your now cleared home app data and viola, you should be able to launch the app.

View in context

26 replies

Nevi

Level 1

24 points

Oct 5, 2017 5:06 PM in response to Funrush

Did you ever end up contacting support? What was the magical solution!? I've tried all of these steps as well.

Mojonaut

Level 1

4 points

Dec 4, 2017 6:46 AM in response to bszen27

I've tried Arthur's work around, and I've tried re-setting my phone. Still not getting past the white loading screen. Better contact Apple 😟

gstives

Level 1

4 points

Oct 25, 2017 8:02 PM in response to Funrush

I'm not sure if you actually contacted Apple or not. I've called them on various occasions, and they just reply back with "We send information to engineers" or some excuse like that. I know it is basically an empty promise. Incredibly frustrating and I have a variety of HomeKit devices that I cannot use with Siri. I think that the only way to fix this is to transition to another Apple ID. If you ended up finding a solution please post it or link me to it, I've been trying to find a solution for over a year.

Nov 28, 2017 4:48 PM in response to Arthur__

Arthur__,

Dude, your trick did it! Thank you sir...

It was very simple and quick. Home Kit on my iPhone works like a champ now.

I advise everyone to try Arthur__'s fix before doing anything drastic that may erase any data. it took all of 3 minutes to complete.

Friendship

nhmerino

Level 1

4 points

Jan 2, 2018 8:40 AM in response to Funrush

I just chatted with a senior advisor and she was saying they have no access to resetting things on their end. That everything is done on the device itself. Is this accurate? I find hard to believe that Apple wouldn’t have control over Apple IDs.

I still don’t have a solution for this and it’s been more than 1 year.

Can you tell me what steps did your tier 2 have you do?

Thank you.

bszen27

Level 1

14 points

Nov 29, 2017 6:26 AM in response to Snoop Dadd

I wish Arthur's trick helped. Now my home app is just a black screen of nothingness. At least the loading accessories screen is gone, though this might officially be worse. 😟

fps020

Level 1

4 points

Dec 11, 2017 8:51 PM in response to Nevi

I tried this and unfortunately it broke the homekit on my other device. Now both my wife's and my iphone have the issue where my iPhone Homekit was working correctly before.

Alexroet

Level 2

422 points

Dec 23, 2017 9:32 PM in response to Nevi

Does removing the home erase everything though? I have all sorts of devices and scenes in mine and don’t want to have to recreate them

Alexroet

Level 2

422 points

Jan 16, 2018 3:55 AM in response to arun.s.7r

I wish it were that simple. My keychain has been on all along

Mar 10, 2018 9:45 PM in response to Nevi

Thank you! This solved my son’s problem!

cshilton

Level 1

13 points

Mar 13, 2018 4:41 PM in response to Nevi

All this did was break may already working device. Do this with caution.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Home app showing "Loading Accessories and Scenes" in perpetuity.