This forum is not fully compatible with iOS Safari

This very Apple’s forum (Apple Support Communities) is not fully compatible with iOS‘s Safari.

It is so hard to use this it, like it was made strictly for desktop using and not for iOS devices as well.


For example:


When you start new discussion and typing text in Comments window, the typing behavior is out of this world!

It so infuriating!

Autocorrection is glitching or not working in a half of the moments. Backspacing is erasing sometimes two spaces instead of one. Backspacing does not erasing words after a few seconds, just continues erasing letter by letter but slowly. New sentence sometimes does not capitalize first letter. Sometimes you can’t place cursor into a wanted place. And so on, and so on.

A bunch of weird behavior of typing!


Or...


Trying to crop profile photo is complete nightmare. It is not cropping, it’s squeezing it!


Why Apple’s own forum is not compatible with Apple‘s own iOS devices? Is this a joke?


Sometimes Apple completely don’t give a heck about things.

iPad Air Wi-Fi, iOS 11.4.1

Posted on Aug 9, 2018 7:56 AM

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100 replies

Aug 9, 2018 11:02 AM in response to michael_rh

So, you were using mounted keyboard instead of virtual to test this on your iPad? If so, I encourage you to use virtual.

No need to encourage. I do both. Depends on how lazy I'm feeling about folding the iPad up to the stand position, which activates the Bluetooth connection to the physical keyboard.


It doesn't matter which way I do it. Physical or virtual. I'm not seeing any of the problems you list.

Did you type straight ahead without any corrections, which mostly indicates all these problems I describe?

I type straight ahead and do a spell check afterwards.

And did you use word prediction feature on virtual keyboard?

That's one of the first things I turn off when setting up an iPad. Causes more mistakes than the user does by guessing the wrong word. Or worse, changing the correct word you typed to something else. The latter is especially bad if you didn't notice the change and your meaning gets changed entirely.


As backwards as this sounds, I leave Predictive on for the iPhone because working on that teeny virtual keyboard is more difficult than using suggested words as often as possible. Very much speeds up texting and other text entry.


On my iPad and iPhone in Settings > General > Keyboard, I have Auto-Capitalization and Auto-Correction off. That solves many of these weird behaviors. That's been a long known issue with these particular forums. Weird text issues seen here don't happen anywhere else online.

Aug 15, 2018 12:12 PM in response to michael_rh

OK.

That sounds plausible. But if that were the cause, then ALL text entry fields in every app would be affected wouldn't they?

Where do you live?


One more thing to test...

ASC uses JiveSoftware to run run it.

JiveSoftware use an add-in 3rd party Rich Text Editor = TinyMCE


Register and test here > Welcome | AureaWorks > https://community.jivesoftware.com/welcome

OR

Try the TinyMCE demo here > https://www.tiny.cloud/docs/demo/full-featured/

Aug 15, 2018 2:25 PM in response to michael_rh

Blame Jive. They developed this mess. Apple recently took over the code for this forum (no idea how they managed to do that). But it'll be quite a while before they can fix things, if they can at all. Trying to write forum software that behaves as expected on any combination of OS and devices is a Sisyphean feat.


The main problem is there are only two, maybe three forum software packages that can handle the traffic a site like this gets. Adobe uses Jive, too, and the users there aren't thrilled with it either.

Aug 15, 2018 6:29 PM in response to deggie

Basically, Hiroto' s and my changes retrograde the site to how it was four or five years ago. No one was complaining about how the site worked then. Now, ASC is getting complaints like this post.


If you want a few changes to restore sanity to the site, use TT2's minimalist. Apple should implement all of these. It would be low cost, but they'd have to admit they made some mistakes.


I don't agree that it is easy for beginner. It's too hard. Too many beginners show up here having trouble making their post. I wrote up an article on how to post:

How to create a new Discussion

Let's not forget you get logged out if you do not write you first post in 30 minutes. Great stuff for a beginner. Apple has write the code to solve the 30 minute time time limit for replies. Why not for the first post in a thread.

R

Aug 19, 2018 1:39 PM in response to michael_rh

I am not interested in your critique of my posting


This appears (to ME) to be a "system" issue, which is why I ask you to = Please test as I asked before

Test in some other "text editor" APP (not a browser) like Notes, Reminders, Messages, Mail or Pages

If it happens, that supports my theory that it is iOS keyboard


Now that you have shown your settings, turn OFF all of the settings that you show and THEN test thoroughly

THEN

Turn them back on, one-by-one, and test thoroughly

Aug 9, 2018 9:05 AM in response to michael_rh

I just tested two ways

  • In Win10 Firefox >> Switched UserAgent to
    Mozilla/5.0 (iPhone; CPU iPhone OS 11_0 like Mac OS X) AppleWebKit/604.1.38 (KHTML, like Gecko) Version/11.0 Mobile/15A356 Safari/604.1
    AND
  • on my Android - this is the SAME interface = "Mobile" as an iPhone


No issues at all in either

User uploaded file


What troubleshooting steps have you taken?

You have NOT demonstrated that SAFARI is the issue

Restart your iPhone, iPad, or iPod touch - Apple Support ??

Tried a different iOS browser? https://www.google.com/search?q=web+browsers+site%3Aitunes.apple.com&ie=utf-8&oe =utf-8

Aug 9, 2018 9:31 AM in response to michael_rh

OK.

I tested my Android phone - which IS a reliable test for the MOBILE version of the interface


Until you tell me that you have restarted your iPad - AND tried another browser - we are at an experimental & troubleshooting standstill


INDEED there were issues with iPads some time ago - but that is reported to be fixed


FWIW, the Rich Text Editor is NOT an Apple product - nor is it a JiveSoftware (the SiteWare that runs ASC) product

I suggest that you also find some way to TEST another installation of

TinyMCE | The Most Advanced WYSIWYG HTML Editor

https://www.tiny.cloud/

Aug 16, 2018 4:53 PM in response to deggie

Let's go over the issues:


This very Apple’s forum (Apple Support Communities) is not fully compatible with iOS‘s Safari.

It is so hard to use this it, like it was made strictly for desktop using and not for iOS devices as well.

This is true. The software came out before the introduction of ios. Apple never upgrade to newer versions of the software. Apple added support around a year ago. It wasn't hard to implement. I mocked up the fixes for the major issues in about a month.


For example:


When you start new discussion and typing text in Comments window, the typing behavior is out of this world!

I thought the typing problems were fixed. They were around until apple came out with a fix about a year ago.


It so infuriating!

Autocorrection is glitching or not working in a half of the moments.

We would need to see some examples. This is a well known issue with auto-correct on all platforms. You could turn it off, I think.


Backspacing is erasing sometimes two spaces instead of one. Backspacing does not erasing words after a few seconds, just continues erasing letter by letter but slowly.

There have been reports of slowdowns in typing on mac & pc. I experience such an issue with Firefox on my mac around Firefox 53 & 54. It's gone away now.


New sentence sometimes does not capitalize first letter.

This is a well known issue. I thought it had been fixed. But the quality of apple programming on ASC is poor, so I wouldn't be surprised that they missed a few cases.


Sometimes you can’t place cursor into a wanted place.

This is a problem on my iPhone 4 7.1.2. I was amazed the other day when I got the cursor to come between two words. In later releases of ios, you can put two fingers down to move the cursor about.


And so on, and so on.



Trying to crop profile photo is complete nightmare. It is not cropping, it’s squeezing it!

I suggest you use a third party app. I use BeFunky its free and it works better for me than any of the image process apps I've use on my mac.


It seems your machine is in a time warp. You are experience ASC how it was two years ago. What browser are you using? What version of IOS? Playing around with user agent switcher? Maybe you should.


Recent complaints about ASC.

https://discussions.apple.com/welcome ‘Sign in’ reloads page

Is this community nothing but endless bugs??

This is a standard newbie question. It's a User Experience issue.

I am now unauthorized to view my own posts?

Another newbie experience because the poster hasn't learned the zen of ASC.

How can you contact forum administrators?

Common occurrence. Newbie Users Experience issue.

You are not allowed to create or update this content

“Access Denied” whenever I visit this site on my home wifi

Another common request. Doesn't the EU require this now?

Delete Apple Communities Account

This is a routine experience.

Web support form 403 forbidden


These are the ASC threads that I posted a reply and have been active since August 8th. That's one active issue per day. It's only the 16th. To blame the user for having ASC issues is disingenuous. I would not expect this many unfixed issues with a customer facing product. Most of these have been around for months if not years.


R

Aug 15, 2018 11:00 AM in response to ChitlinsCC

So... I got some results.


I went to my friends, and tested this forum on their iPads.

The results were the same as on my iPad.


Then I got back home, restarted my iPad, and tested this forum in four web browsers - Chrome, Firefox, Brave, and Opera Mini.

The results were the same as in Safari.

All bugs that were in Safari, I’ve experienced in those four browsers.


I even tested it on my iPhone.

Same results!


I want to demonstrate you visual results, but uploading video is not available somehow:


User uploaded file

Aug 16, 2018 12:36 PM in response to michael_rh

I've read the whole thread and let us be accurate in your recap: other browsers on your devices in your area have the same problems. Nobody else in this thread, or in ASC for that matter, are reporting your same issues.


Both of your devices are US region so any iOS updates you have put on them are for the same region and are the same ones that others in this thread use. So we can rule out the iOS version as part of the problem. So what is left? The region you are located in. Are you using a VPN? Do the other people you found with the same problem use a VPN? Same one? Are you using the same ISPs?


Constructively making suggestions might improve the software. Constant negative criticism without knowing the whole background is just noise.

Aug 19, 2018 11:07 AM in response to michael_rh

Alright guys, I got something for you.


First of all.

I asked a friend of mine in Germany if he experience this issues too.

He acknowledged that yes, all those bugs that I described he sees as well. Even that bug with cropping image.

Therefore, this isn’t a “combination of the government/ISP/VPN”.


Next.

Here are visual results I’ve updated on YouTube:


First bug - Capitalization. Tested in Chrome.

Bug #1 capitalization - YouTube


Second bug - erasing text. Tested in Firefox.

Bug #2 erasing text - YouTube


Third bug - using “word prediction”. Tested in Brave.

Bug #3 using word prediction - YouTube

That bug also appears when you try to delete the end of the existing word.


Forth bug - using “word prediction” and autocorrection. Tested in Safari.

Bug #4 using word prediction and autocorrection - YouTube

That bug also appears when you manually correcting existing word. The word became a total mess.


Fifth bug - autocorrection stops working. Tested in Safari.

Bug #5 autocorrection stops working - YouTube


Sixth bug - weird behavior of “word prediction“ and autocorrection. Tested in Brave.

I don’t know how to replicate this bug. I just caught it and decided to record it immediately. But it appears often while typing and correcting.

Bug #6 weird behavior of autocorrection - YouTube


Seventh bug - accidental Capitalization. Tested in Opera Mini.

Bug #7 accidental capitalization - YouTube

That bug practically appears often while correcting and typing again, but I didn’t find exact conditions to replicate that.


Eighth bug - cropping image.

Bug #8 cropping image - YouTube


All these bugs I’ve experienced in each of those five browsers.


And the last one.

I tested this https://www.tiny.cloud/docs/demo/full-featured/

Bugs #1 and #5 present there.

Bugs #2, #3, #4, #7 I didn’t find there.

Bug #6 is unknown.

Aug 9, 2018 9:44 AM in response to Sparkleberry

Hi I am now on my iPad typing away although I have to admit I prefer using the dictation 🎤 instead


i do know I cannot type as fast as on my MBP keyboard or my iMac but I write that off to this virtual keyboard. The same happens when I use Brave. I can get ahead of the characters displayed.


The advantage of dictation is that the system seems to keep up faster than I do with direct text entry on iPad.

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