iPhone 13 video call issues

Maldiw Said:

"iPhone 13 video call issues: I took the mobile to service centre where they tested the mic and found no issue. I am not sure where is the issue is but the video calls are bad. Any advice on the issue?"

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For reference...

Troubleshooting iPhone Audio:

A Few Links that May Help:

• If you Hear No Sound or Distorted Sound from your iPhone, iPad, or iPod touch Speaker - Apple Support

• If the Microphones on your iPhone aren't Working - Apple Support



• Control Audio Playback on AirPods with iPhone - Apple Support

• Adjust Audio and Visual Settings on iPhone - Apple Support

• Adjust the Volume on iPhone - Apple Support

• Volume Output: If you Can't Hear a Person on a Call or Voicemail or if the Sound isn't Clear on your iPhone - Apple Support

• Volume Input: if your Microphone isn’t Working or People Can’t Hear you While you’re on a Call -Apple Support

Maldiw Said:

"iPhone 13 video call issues: Found more links where many have complained about the same issue. [...]Apple support told me this is a very unique issue that they have not heard before. Hope there is a solution for this."

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Inform Apple of this:

Do your Part: Being a unique issue,, report this to Apple. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on, and what fixes to include in updates to come.

1. Go Here: Feedback - AirPods - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on when you can across this issue, and how you have troubleshot it thus far.
4. Proceed from there as necessary

Maldiw Said:

"iPhone 13 video call issues: [...]I have reached out to multiple support team but no one knows or understands the issue. With this issue, the iPhone usage itself is very limited. I am unable to take any video calls. Is there a way to raise this as a serious issue that is affecting many users?"

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Contact Apple Support Back:

A. Screenshare with Apple:

Contact Apple Support, asking them to assist you with this once more. This time, perform a screensharing session with them, so they can see this firsthand, form your perspective. Enable the speaker phone, so they can see this. Show them what is occurring, by explaining it to them. Point being: the screensharing session would be recorded, and, as a result, their team will have something to go by when troubleshooting this with them.

B. Have Access to Another iPhone?:

If need be, perform a screensharing session with them, hovering your iSight camera over your iPhone, so that the Apple Rep can see this firsthand, form your perspective.  See my user tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip